This was the customers first question :yikes:!!! My 6th sense told me not to go out quoting tonight. The tennants only moved out 2 days ago and the landlord was not happy to find the bathroom in such a state. Water had been leaking through that slight gap in the tiles (created when 7 tiles fell off the wall in about 2005!) The whole house was damp and full of mould. The previous tiler did not even quote for the work. The landlord was even thinking about keeping the blue/green bath & basin. I did not mean to be rude but I had to laugh in his face. He showed me the toilet in the next room and that was in a worse state. This bloke wants 2 quotes. One for just the tiling and one for the tiling & plumbing. As I was going I remarked that his porch step need retiling. He said 'Oh yes I forgot, can you quote for that too?