customers trying it on ?

[Spud]

I got a call from a customer this week asking me to pop over and look at some loose floor tiles on a job our company done "a couple months ago" ,I couldnt remember the job but it may have been one my business partner dealt with I asked him to refresh my memory and he said a young tiler called Luke had tiled the job I agreed to pop over and have a look when I am in the area,he called back again tonight quite impatient as I hadnt made it around to his house within 24 hrs of his first call ,I called my business partner who reminded me that luke tiled the job around 2 years ago, I will still go and visit the customer and see whats happening with the floor but do you think he is trying it on by saying it was tiled a couple of months ago ?

 

[Ian]

Send the lad back who did it, it'll be pretty hard for the customer to tell him he did it a couple of months ago!

 

[White Room]

If all the facts are correct then "YES" he could be trying his luck..

 

[hillhead]

Id send the lad too, even if someone can go with him too.

 

[Stewart]

Blatant lying to get thing's moving along. I would call him right back and point that out to him.........!


Created on iPhone.....

 

[mikethetile]

they are still loose tiles laid by your firm, how are they trying it on

 

[peteablard]

They may be trying it on with the time scale but even so IMO going back and sorting it will do your company reputation a lot of good

 

[rooders]

to be fair no tiles should become loose if layed properly after 2 years as im sure you know.However everyone makes mistakes,especially as its a young lad.I would Just get itsorted then everyones happy! and also as pete says will do your reputation no harm!

 

[Time's Ran Out]

Luke may have tiled your original job 2 years ago and Luke may have gone back 2 months ago to do a freelance job!
Its not uncommon for tilers to take the work away from the employers that have provided the initial contact, the materials, support, and ongoing supply of quality contracts.
Once associated with a company its not uncommon for the problems to return even if you were not contracted.

 

[DHTiling]

I would just go and look first.. then sort it if fixer fault and he was employed by you to do it but if freelancing like TJ say's then Luke is the one to sort it out of his own pocket.

 

[Time's Ran Out]

to be fair no tiles should become loose if layed properly after 2 years as im sure you know.However everyone makes mistakes,especially as its a young lad.I would Just get itsorted then everyones happy! and also as pete says will do your reputation no harm!

My slow typing missed this reply - and I couldn't agree less - there are many reasons that may cause tiles to become loose (look at the space shuttle) and from my dealings with Galaxy Tiling thier reputation is beyond reproach.

 

[turnip]

not the joy-boy by any chance?

 

[Spud]

we will deal with the problem but there are many reasons why tile installations fail and not its always installer error I will let you know the findings when I visit the job next week