Disclaimers

[dpbtiling]

I am a new business and I need some advice on disclaimers for clients who supply their own tiles adhesives and grouts etc. Im looking for some words to put on my quotes that cover me in case there is a problem due to pour material quality. Any help will be greatly received.

 

[White Room]

I think the way to go is you supply, I would refuse to use any second rate addy to be honest....

 

[charlie1]

Hi dpdtiling, I'm not in the best place to advice, never been taken to court over failure yet but here is my input. I think at the end of the day the tiler is the responsible one in the courts eyes, if there is a failure due to faulty materials then should this not be addressed by the professional prior to work commencing ?

 

[dpbtiling]

I understand your point but don't want to throw work away because of the client buying their own materials. I always advise where to shop and what to buy but as you know, customer always knows best!!!!!

 

[widler]

I doubt you could get anything to stand up in court . As long as they are supplying a material which says its fit for the job your doing, it will be your fault if it fails.

 

[Dougs Third Go]

I insist on stating what adhesive/grout etc is to be used, if the customer wants to supply that's fine, as long as they supply what I recommend.

 

[Stef]

No disclaimer will stand up in court.

You as a Professional have a duty of care to the customer & if you use a substandard adhesive or grout then it's down to you.

 

[Dan]

I think rather than going down the disclaimer route, you'd simply let the customer deal with any adhesive failures direct with the manufacturer. What you need to ensure, is that you've followed their recommended procedures to the letter. So make sure you download their technical data sheets and have a good read. If they recommend certain practises which means you'll need something else they make, tell the customers you need it as per their guides. Then stick on your invoice that as the customer had supplied their own adhesive, here's the number for the manufacturer should there be an issue with the products. And leave them the number on the receipt.

You'd still be liable for incorrect fixing etc, so make sure you stick to the british standards for tiling. And I can't see a problem then where you'd need a disclaimer to be honest.

If there was a problem, and the manufacturer came out to do a report, they can't really blame you for anything then (though may try), so would be down to tile related issues or adhesive issues or something out of your control anyway.

As above though, disclaimers aren't worth much. As a tiler, you're meant to stand by the work you do and know when not to use the wrong adhesive and not use it, not just put a disclaimer on something saying you knew you shouldn't have used it but did anyway.

 

[afright]

The only thing with using the customers Adhesive/Grout if you ever have a failure and if you do not follow the manufacturer's instructions then its the tilers fault,such as not using there primer and using what you have supplied,I have had this with BAL.All the manufacturers would find a way of passing the buck.

 

[merit]

ive been on a job recently where another tiler was installing the kitchen floor,6oo by 6oo porc,
new extension, i was in doing bathrooms for a company i subby to,kitchen floor had been laid ,unbeknown to the tiler it was gylon screed with underfloor heating, he hadnt come across these screeds before or the procedures for wet uh, customer phones me and asks why the tiles are lifting in kitchen after only 3 weeks,whose to blame? builder for not telling anyone sub strates and ufh, kitchen company for not asking questions , or tiler for not having the experience, tiler has to take it on the chin, improper tiling procedures, 30. grand kitchen to come out , floors to put right, scarifi ect , nightmare,hope his pli is up to date, if in any doubt about outcome of finished jobs walk away, it can be very expensive, remember your responsable for the work not the client

 

[White Room]

Could you even use the PLI in this case....

 

[CJ]

Nothing wrong with BnQ fix & grout. :lol:

 

[IHB]

Could you even use the PLI in this case....

Probably meant Professional Indemnity Insurance rather than Public Liability Insurance. Your premiums would go through the roof though if you made a habit of it.

 

[The Legend; Phil Hobson RIP]

Could you even use the PLI in this case....

I don't think you could Mark, PLI covers accidental damage/ injury etc. but not lack of duty of care. As I understand it.

 

[The Legend; Phil Hobson RIP]

Here is some info, http://en.wikipedia.org/wiki/Professional_liability_insurancee