Do you let the customer buy the adhesive and grout?

[cornish_crofter]

Like most, the customer chooses the tiles, this time they're from Focus, and I choose the adhesive and grout.

I'll be charging the customer a bit under retail for the materials, but I'll be making some 😉

 

[White Room]

I like to use what I know and trust, Mapei, Bal and Sovereign porcel flex

 

[brian c]

I supply the adhesives and grouts to my customers,as some just get cheap and nasty stuff.

 

[BDS]

I use what i consider the best on the market BAL or if i have to use any other its going to be MAPEI i`ve used lots of different addy`s and even used stuff customer has provided against my wishes,i`ve even told them that i would guarantee my work but not adhesive and 9 times out of 10 they take it back and let me provide it all or if i go and give quotes i tell them its all in with the quote and that i provide my own and tell them what i use and why and they are always very happy and it also gives them a bit of confidence in you and the job been done properly,i let them have a bit of discount aswell which also seems to seal the deal

 

[Dumbo]

i always get my own adhesive and grout customer usually supplies poor quality and wrong spec for the job. Used to use bal but have have moved over to mapei like their ultracolour plus grout range.

ted

 

[larmar]

:mad2:I only let them get the materials if they go to a certain shop I know the owner and he always keeps them right , If they have already bought the mats and its crap I tell them so and they take it back and i either supply or tell them whats requierd

 

[Tomtiler]

always try supply my own materials often let theclient use my disount anyone else do the same ?

 

[diamondtiling]

My discount is for me and only me. I might use it as bargaining tool but very rarely.

:smilewinkgrin:

 

[Tomtiler]

My discount is for me and only me. I might use it as bargaining tool but very rarely.

:smilewinkgrin:

always helps win a job when u metion discount especially the bigger jobs with more material more discount

 

[mikethetile]

ive been passing on discount for a while now

i charge for the fixing

if they want to supply their own materials i give them my business card and send them in

suppliers happy

customers happy

and i get the work

its a win win situation