G
Gnrbytile
Hi,
I posted a question a few weeks ago regarding a non paying customer. I have a follow up question regarding the kitchen floor job I completed for her.
After two and a half months she has emailed me saying she's not happy with the grouting on the floor as it isn't flush with the tile surface, ie it's not creating a completely flat floor so every time she washes the floor the water goes in the grout lines. I have politely replied that generally using a grout profile tool on 3mm grout lines there will be a slight depression unless you use tiles with bevelled edges.
Apparently as she is not a tiler she has watched loads of videos on YouTube and everyone leaves a completely flat floor.
Does anybody out there finish their grouting completely level with the floor tiles on all of their jobs, maybe it's just me.
I've even sent her pictures of floors from Google. Not sure what further I can say to her.
If you aren't happy you aren't happy I guess.
Thanks
I posted a question a few weeks ago regarding a non paying customer. I have a follow up question regarding the kitchen floor job I completed for her.
After two and a half months she has emailed me saying she's not happy with the grouting on the floor as it isn't flush with the tile surface, ie it's not creating a completely flat floor so every time she washes the floor the water goes in the grout lines. I have politely replied that generally using a grout profile tool on 3mm grout lines there will be a slight depression unless you use tiles with bevelled edges.
Apparently as she is not a tiler she has watched loads of videos on YouTube and everyone leaves a completely flat floor.
Does anybody out there finish their grouting completely level with the floor tiles on all of their jobs, maybe it's just me.
I've even sent her pictures of floors from Google. Not sure what further I can say to her.
If you aren't happy you aren't happy I guess.
Thanks