Issues

[Mouldy]

Ill try to keep this short as the story is long and boring!

Had to swap out a couple of taps today on a bathroom I fitted and finished just over a month back. Bottom line is that I didn't notice at the time that they were different sizes.

The customer is now complaining that one of the floor tiles, 450x200 porcelain fixed in stretcher bond, is stuck up and she keeps catching her toe on it. Having taken a look there is a little lippage there of I would say around .5mm or so. Looks like the corner on the opposite diagonal dropped slightly during fixing.

Bit pi$$ed that I didn't notice this during the installation, but I didn't. The job as said has been finished for a month or there abouts, so why the hell hasnt this been flagged before? Seems she's looking for an excuse not to pay, (as I haven't been paid at all yet).

Is there a standard that I can quote? ie am I within any tolerances? To be honest I only want the info to make me feel better as I can see that I am going to have to chop the tile out anyway.

Life can be a be-atch can't it?

 

[Brian the Tile]

so why have you not been paid yet thats crazy if they have had the job done pay up on completion is what i say on my letter heads

 

[Mouldy]

I was a subbie to a local bathroom company that I have done loads of work for. Up until now he has been very good. As said its a long boring story! Will be round there later today to try and get things sorted but I can't help but feel that it wont go well.

 

[macten]

British Standards:

There should be no appreciable difference in level across joints
(commonly called “lipping”) and the maximum deviation between
tile surfaces either side of a joint, including movement joints, should
be as follows.
a) Joints less than 6 mm wide, 1 mm.
b) Joints 6 mm or more wide, 2 mm.

So if it is only 1/2mm you're fine, quite how you can catch your toe on 1/2mm is another thing.

 

[charlie1]

Only a tiler would nottice .5 mm imo, I'm not saying .5 is acceptable, certainly with rectified tiles but I'm lost as to how a customer could catch there toe on it.... Does she have rectified feet?

 

[Mouldy]

You've pretty much clarified my thoughts. She absolutely could not catch her toe on said tile and is just looking for excuses in my opinion.

 

[John Benton]

If you subbed to the bathroom company is she holding back payment to them?

 

[Mouldy]

She has done, apparently all bar £500 was paid as of Thursday. Spoke to owner of bathroom company yesterday avo and she is now saying that I was rude to her and she dosent want me back in the house!! Unbelievable! I have been self employed all of my working life, (bar a year or two here and there), and I have never had a complaint about my conduct or demenour. Some people!

 

[The D]

BS 5385 7.1.9.2

BS 5385-12009 Wall and Floor Tiling

 

[Dan]

British Standards:

There should be no appreciable difference in level across joints
(commonly called “lipping”) and the maximum deviation between
tile surfaces either side of a joint, including movement joints, should
be as follows.
a) Joints less than 6 mm wide, 1 mm.
b) Joints 6 mm or more wide, 2 mm.

So if it is only 1/2mm you're fine, quite how you can catch your toe on 1/2mm is another thing.

BS 5385 7.1.9.2

BS 5385-12009 Wall and Floor Tiling

As above! Can't get better than the good old standards.