Need help like seriously badly

[Ryanwilson]

Long and short is that I had a family member lay some 600 x 600 nano white porcelain tiles. Tiles are laid beautifully only issue is I used a mapei kerapoxy ultrawhite grout and everything went downhill from application. Now I have a floor that has hardened or hardening grout and I have no idea how to remove it without having to ruin the tiles. I'm literally crying to be honest. Was really looking forward to staring at amazing large white tiles now all I can see are large Matt tiles.

My question is whether there is a way I can remove the grout without compromising the quality of the tiles?

Do you recommend using this "kerapoxy design Ultrawhite"? If not any suggestions?

This is my first time seeking advice on a forum so fingers crossed someone can assist b

 

[Ian]

I've moved the thread to a more appropriate forum, you should get some better answers.

 

[Gazzer]

Are you saying the grout hasn't been cleaned off properly ? Or is it a grout haze ?

 

[Gazzer]

As usual , a photo or 2 could be of help here.

 

[Dougs Third Go]

as above ^^^

 

[Ryanwilson]

Thanks for your replies. The grout has been cleaned of properly so the tile currently has a matt sticky like finish. Will upload some photos later when i get in.

 

[Gazzer]

How can it have been cleaned of properly if you have a sticky finish ?

 

[Concrete guy]

First port of call is Mapei techinical for a suggestion.

You need a non caustic chemical that will dissolve the resin without damaging the tile.

In an inconspicuous area try some neat acetone (nail polish remover) on a cotton wool ball and see if it lifts the residue without etching the surface of the tile.

 

[Ryanwilson]

Forgot to put the "not"

 

[kaharrison9]

Maybe try the mapei epoxy cleaner in a discreate area.

It is for ceramic and glass and one of the uses is for the removal of light haze from the epoxy.

Though it should be used within 1 day after grouting.

I have had this similar issue on polished surfaces before but re wash first thing the next day with the cleaner and lots of water and find all is removed.

Most epoxy manufactures sell a cleaner alongside the grout.

 

[Ryanwilson]

Hi folks. I have now got the Mapei Pulicol 2000 adhesive remover. Has anyone used this before? Does it act as an adhesive softener? Will it remove the grout in the joints? There is grout haze on the tile surface is it likely to make it easier to remove? Any tips on using the product? Do I need to put caustic soda on polished porcelain to wash off the remover?

Sorry for all the questions. You have already been very helpful.

 

[Ryanwilson]

also can anyone recommend a good tile cleaner?