N
N!ck
Just thought I would let you know about my experience with wallsandfloors.co.uk, so you will hopefully think twice before using them. I have refrained from posting this until my issue was resolved.
I ordered a load of adhesive, primer, a few tools etc from here on Sunday 2nd Oct as the website stated "fast 2 day delivery". As I am in the Armed Forces I am fortunate enough to be home every weekend at the moment (which makes replacing a whole kitchen a V slow job). I assumed that the latest I would have the order delivered would be Wednesday (3 days) which would be adequate for me to start work on Friday.
I received an email on Tuesday telling me my order would not be delivered until Thursday. No problem I thought, as I do not plan on starting until the following morning.
I receive a further email Wednesday evening (1800 to be precise and so out of business hours) telling me my order would not be delivered until Friday. Obviously now a little wound up I replied by email explaining my situation - I get no response the following day.
Friday morning I phone and ask for an estimated delivery time, I am told they will phone me back with one. Obviously they dont. I phone again an hour and half later and I am given a time of 1530 thus meaning I lose the full day (time is very precious when you can only work on your project 2 days a week). Obviously wound up I sarcastically state "1530?! well that is absolutely no use at all to me, thank you very much" and promptly have the phone put down on me. Excellent.
1630 my order arrives. The delivery driver asks me to help him get the (very heavy) order out of his lorry and round the back of my house. I duly oblige as Im not a little lad and he was friendly enough but I do wonder what he would have done had I not been there and instead he was faced with my 7 and 1/2 stone mrs.
Keen to crack on and make up for lost time I (try to) dig out the primer which of course is missing. I go bolting up the street after the delivery driver and manage to catch him "not my problem pal" is his response. "they just give me the pallets and I deliver them". Fantastic.
I phone W&F and go mental ( I am now seriously wound up as the primer is the first thing I need) and while I am on the phone to them realise other things are missing. The bloke on the phone will not accept verbally that things are missing and tells me I have to put it in writing and he will get them delivered for next Tuesday. I dont quite remember my response but I know it warranted my mrs having to leave in a hurry for fear of me spontaneously combusting and ended with me having to go and retrieve my phone from the end of the garden.
Almost 20 days later through some strongly worded emails I have finally received my refund. From start to finish absolutely shocking customer service from wallsandfloors.
On a more positive note I also placed an order with Colin at Kwiksplit around the same time, and I wont go into detail as this is turning into a bit of an epic, but I received fantastic customer service from him, and bizarrely, a free bag of haribos :smilewinkgrin:
I ordered a load of adhesive, primer, a few tools etc from here on Sunday 2nd Oct as the website stated "fast 2 day delivery". As I am in the Armed Forces I am fortunate enough to be home every weekend at the moment (which makes replacing a whole kitchen a V slow job). I assumed that the latest I would have the order delivered would be Wednesday (3 days) which would be adequate for me to start work on Friday.
I received an email on Tuesday telling me my order would not be delivered until Thursday. No problem I thought, as I do not plan on starting until the following morning.
I receive a further email Wednesday evening (1800 to be precise and so out of business hours) telling me my order would not be delivered until Friday. Obviously now a little wound up I replied by email explaining my situation - I get no response the following day.
Friday morning I phone and ask for an estimated delivery time, I am told they will phone me back with one. Obviously they dont. I phone again an hour and half later and I am given a time of 1530 thus meaning I lose the full day (time is very precious when you can only work on your project 2 days a week). Obviously wound up I sarcastically state "1530?! well that is absolutely no use at all to me, thank you very much" and promptly have the phone put down on me. Excellent.
1630 my order arrives. The delivery driver asks me to help him get the (very heavy) order out of his lorry and round the back of my house. I duly oblige as Im not a little lad and he was friendly enough but I do wonder what he would have done had I not been there and instead he was faced with my 7 and 1/2 stone mrs.
Keen to crack on and make up for lost time I (try to) dig out the primer which of course is missing. I go bolting up the street after the delivery driver and manage to catch him "not my problem pal" is his response. "they just give me the pallets and I deliver them". Fantastic.
I phone W&F and go mental ( I am now seriously wound up as the primer is the first thing I need) and while I am on the phone to them realise other things are missing. The bloke on the phone will not accept verbally that things are missing and tells me I have to put it in writing and he will get them delivered for next Tuesday. I dont quite remember my response but I know it warranted my mrs having to leave in a hurry for fear of me spontaneously combusting and ended with me having to go and retrieve my phone from the end of the garden.
Almost 20 days later through some strongly worded emails I have finally received my refund. From start to finish absolutely shocking customer service from wallsandfloors.
On a more positive note I also placed an order with Colin at Kwiksplit around the same time, and I wont go into detail as this is turning into a bit of an epic, but I received fantastic customer service from him, and bizarrely, a free bag of haribos :smilewinkgrin: