Slate floor-customer not happy!

[enduro]

Had a call to go and quote a slate floor to clean. Arranged to go and do a test on the floor to show customer what we could do. customer was not at the house on the day i did the test but her son was. Did a few test areas and left. Got a call the following day and customer was not pleased :incazzato:'What happened to my floor'...Errrr i cleaned it! she said i do not want it that clean..can you not clean it so well. :lol: I said you either want it cleaned or not make up your mind.

 

[Gazzer]

Well while I prefer the cleaned version I guess I have to go with info usually given ...."try in inconspicuous area 1st "

But that grout looks rank and they should be ashamed its so dirty.

 

[peteablard]

What were they expecting you to do, just run a mop over it for them?

 

[CJ]

Some customers are really as thick as planks.:yikes:

 

[swanman]

the grout looks cleaner then the tile

How didi you manage that

 

[John Benton]

You should have given her a colour palette for the level of cleanliness required. I'm surprised she didn't write you a strongly worded letter signed 'Angry from Tunbridge Wells' :smilewinkgrin:

 

[DHTiling]

So surely it is wise to discuss outcome with the customer and if the customer was not in , then put it off till he/she was in .. or as above clean an inconspicuous area.

 

[enduro]

These tiles were the ones the customer wanted testing. She put tape on them so thats why these were the tiles that i tested. customer is ery hard to meet up with as she works in london so thats why i had to meet her son.

 

[Gazzer]

Then she got what she wanted ! What a plonker, some folk dont live in the real world !

 

[poynton phil]

Cant see what she is complaining about, you followed her instructions to the tile, to say.

 

[Andy Allen]

dose stick out like a sore thumb, perhaps she feels obligated to have the rest of the floor done now regardless if she wanted to or not, if thats where she wanted the test patch then she only has herself to blame, would of been better somwhere out the way then she could of made a more informed choice.

 

[enduro]

All we are doing is cleaning her floor back to its original state. We are not for instance trying to polish or hone the surface of the tile which would be carried out in an area out of the way. I always try and do a test area in a doorway, in front of a sink or cooker as these are the areas that get the most grease, dirt etc. No point doing a test clean on a bit that gets no traffic, you got to be sure you can clean the worst areas. Because if you get the job and you can not get these areas clean the customer will not be happy. customers husband saw the floor yesterday and emailed me this morning and he likes it as has instructed me to go ahead with the job. So good news there. I think she was shocked by how dirty it was.

 

[enduro]

Well i finished the floor today.

 

[John Benton]

Far too clean, dirty it up again.

It's come up a treat, looks like my kitchen floor now.

Well done!!

 

[Marksmithtiling]

looks like a new floor .Superb.