The client is always right... after some advice. Discussion ThreadThe client is always right... after some advice. Electrical Advice
Hi all,
I've only fairly recently made the jump to working for myself, coming from a past if commercial, industrial and occasional very high end residential. I find myself now in a different place picking up very typical domestic jobs.
Recently I've been doing a partial rewire on a house for a young couple. Adding some circuits, new CU, opening up lots of single sockets to doubles, kitchen remodel, lighting etc. at the point I'd say it's easily around 2/3 of the time and effort of a full rewire.
Clients asked for a breakdown of quote then decided to pick and choose what they did/didn't want (honestly, next time someone asks for this I fear I may say the price is the price for the work you requested, sorry, no).
Since then they've largely requested to have all the omitted items done, bit by bit. Not to mention initially refusing to drop ceilings, have me patch and fish cables everywhere... Then once I was done they dropped the ceilings.
Anyway, my actual question, beyond a slight rant around what I'm learning seems fairly typical behaviour in this market is this:
Spent a while talking through downlights for the bathroom, different layouts, sent photos of rooms with 2 or 3 and sent little drawings etc. Then get told to drop the downlights in the bathroom from the quote, they're not going to have them in there. Okay, fine.
Turned up to continue other works. Bathroom light is removed with the bare wires currently shoved in the loft, and there's a pack of grim LAP downlights, some wagos and a single wago box on the windowsill in the bathroom.
Given I'm about to fully test the place having done the CU, and cert it. Also given the bathroom is a special location, and I spent time essentially consulting on it... I feel a bit miffed to be honest. I haven't said anything (cheeky client even asked me for some earth sleeving?!).
I'm not really sure how I proceed. Just note the cert doesn't cover the lighting and be done with it? I have done a reasonable amount of...
Read more
The client is always right... after some advice. for the original thread on Electricians Forums
Hi all,
I've only fairly recently made the jump to working for myself, coming from a past if commercial, industrial and occasional very high end residential. I find myself now in a different place picking up very typical domestic jobs.
Recently I've been doing a partial rewire on a house for a young couple. Adding some circuits, new CU, opening up lots of single sockets to doubles, kitchen remodel, lighting etc. at the point I'd say it's easily around 2/3 of the time and effort of a full rewire.
Clients asked for a breakdown of quote then decided to pick and choose what they did/didn't want (honestly, next time someone asks for this I fear I may say the price is the price for the work you requested, sorry, no).
Since then they've largely requested to have all the omitted items done, bit by bit. Not to mention initially refusing to drop ceilings, have me patch and fish cables everywhere... Then once I was done they dropped the ceilings.
Anyway, my actual question, beyond a slight rant around what I'm learning seems fairly typical behaviour in this market is this:
Spent a while talking through downlights for the bathroom, different layouts, sent photos of rooms with 2 or 3 and sent little drawings etc. Then get told to drop the downlights in the bathroom from the quote, they're not going to have them in there. Okay, fine.
Turned up to continue other works. Bathroom light is removed with the bare wires currently shoved in the loft, and there's a pack of grim LAP downlights, some wagos and a single wago box on the windowsill in the bathroom.
Given I'm about to fully test the place having done the CU, and cert it. Also given the bathroom is a special location, and I spent time essentially consulting on it... I feel a bit miffed to be honest. I haven't said anything (cheeky client even asked me for some earth sleeving?!).
I'm not really sure how I proceed. Just note the cert doesn't cover the lighting and be done with it? I have done a reasonable amount of...
Read more
The client is always right... after some advice. for the original thread on Electricians Forums
