Let's face it - 18mm ply overlay just isn't an option 70% of the time in the real world.
People don't want ridiculous steps.
People don't want to buy new doors.
People want to be able to open their upvc doors.
People want to be able to fit their white goods back under their kitchen worktops etc.....
I think people who have not used a product aren't in a position to have an informed opinion.
It's all about common sense - if you use NMP correctly then you will know before you
tile that the substrate is solid and you will be fine.
I overlay with ply when possible, but often it is just not viable for the reasons above and the customer will then probably go with someone who just lays it straight onto chipboard/floor boards and get a cheap botch job.
I know I defend NMP alot, but I promise you this - if I were to ever have a failure or I felt NMP was not fit for purpose I would be the first to tell you all about it.