Two different jobs two very similar issues

[LHowellCeramics]

Over the past few months I have had two jobs brought to my attention, Although not doing either of the jobs due builders not waiting they have used other people. Both jobs consist of very light Limestone tiles. One is actually for family another is just a customer.

The job for the customer unfortunately from what the builders say is they used the floor before they had sealed, it even though being asked not to. since they they have sealed the floor however the family have still managed to make more stains. After looking at the floor its clear the marks are from grease type substances clearly not wiped up when the mess was made. I tried a test to see if the tiles were sealed properly and from my personal opinion they was. So now this is out of my knowledge on what i could advise them to do? I would pass it back to the person who they got to lay the floor however he isnt a tiler. Suggestions?

The floor for family again very similar tiles, Very clean people so it cannot be blamed on the owners here. Having not worked with the builders nor the tiling company before as for what products they used i was not aware. The issues with this floor is a few grubby marks on the tile surfaces however easy to live with the issue here is the grout joints across the whole floor they are dirty now had this have been sealed correctly surely they wouldn't have this issue?

I have managed to find one thing out and that is both floors were sealed with the same product of which i do not personally use. could this particular sealer be to blame for some of these issues? What do you guys and girls think?

Clearly this is not a major issue for myself however i would like to be able to help and resolve the issues or at least improve these floors. I have never had any experience of these problems before there for i can only give advise to what my knowledge stretches so any little advice is welcomed.

 

[MARBLE_TONY]

What Tiles are they?

 

[Topshop]

The grout problem could be if they are wet mopping the floor. A wet mop will force dirt into the joint. Stone floors should be dust mopped or vacuumed and only spot cleaned wet with a proper stone cleaner.

The other one could be undersealed or the wrong sealer for the stone. No matter what sealer is used if a staining agent is left unattended for long enough it will migrate through the sealer eventually. Tell those people to clean up after themselves as soon as possible when they have a spill. The stains can be pulticed out and the stone should be reviewed to be sure the proper sealer gets applied.

 

[Dan]

What product was used to seal the floor?

And who let a guy fit a stone floor that isn't a tiler?!?!?

 

[LHowellCeramics]

Cheers for the replies. They both used HG products not something i use. yes exactly who does let somebody tile a stone floor who isnt a tiler. I shall check with the one with grout issues as i am sure this is quiet likely the problem with wet mopping.

With this other floor yes they are very lazy people as you can tell with the amount of marks on the floor is unreal.