Warranty

[kelle]

Hi,
I try to get some info about how long a normal warranty is if not specified in a contract?
searched the net, but all I can find is seen from the customers point of view.
maybe someone has any idea where to look

 

[Perry]

For what?

 

[kelle]

I tiled a bathroom two years ago and now the customer came back to me and mentioned two tiles came off.If it would be a couple of month I would'nt mind to go back and fix it at my own expense but two years is a bit much even though we know it can have a lots of other reasons why this can happen.

 

[Andy Tiler]

I tiled a bathroom two years ago and now the customer came back to me and mentioned two tiles came off.If it would be a couple of month I would'nt mind to go back and fix it at my own expense but two years is a bit much even though we know it can have a lots of other reasons why this can happen.

It should last more than 2 years!! IMHO
Go and take a look?

 

[DHTiling]

I agree , go and have a look and if you think it is not down to you then say so to customer... other wise repair and keep faith

 

[Gazzer]

I guess it depends on why they have come off. If the reasons are due to something not to do with the fixing methods or adhesive then it can hardly be your fault but you may be able to replace tiles and charge accordingly.

 

[kelle]

I'm exactly with Sir Ramics view,I'm in the business for over 25 years so I know a bit how it works. But there must be somewhere to look or go for legal advice if you're not a customer.
Not all customers are nice and always want the best of you.

 

[Andy Tiler]

I'm exactly with Sir Ramics view,I'm in the business for over 25 years so I know a bit how it works. But there must be somewhere to look or go for legal advice if you're not a customer.
Not all customers are nice and always want the best of you.

I would go and take a look before jumping to conclusions!see what the problem is?... Take pictures?

 

[Gazzer]

No point in guessing, you need to find out what and why these issues have arisen.
As for the legal matters then maybe citizens advice ?

 

[kelle]

just in general, there must be a standard how long are we liable for our work.
otherwise it would be all on personal view, which can't be the right.I don't mind to go back , and solve the problem.
after all we talking about two tiles
I just thought as the trader I must have some rights, trading standards only take the side of the customer.

 

[Gazzer]

just in general, there must be a standard how long are we liable for our work.
otherwise it would be all on personal view, which can't be the right.I don't mind to go back , and solve the problem.
after all we talking about two tiles
I just thought as the trader I must have some rights, trading standards only take the side of the customer.

I wouldnt expect to have any tiles falling off really but 2 years is a very short time in all honesty. I would be re fixing right away.

 

[kelle]

me neither, agree. But how long after 5 years? live long warranty? you would go back replace at your own expense, does'nt matter what?

 

[Gazzer]

If it was a workmanship defect then about 10 years I would say. If its due to say " walls being altered etc or new windows fitted then not at my cost !

 

[Ajax123]

Subject to a number of caveats e.g. Correct use, loadings, cleaning regimes etc etc fit out to a house should be designed to last for the duration of the buildings life. That is pretty common to all building materials. Typically for domestics that is 50years....

2 years is not a long time to ask a tile installation to last IMO. Whether or not yo are liable dependent entirely n why it has failed. The burden of proof is likely to be on the end user though. Go have a look and see what the issue is. It may be nothing to do with the tiling then you are sorted....