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Deleted member 1779
Who foots the bill for tools when things go wrong and it is due to the customer not following manufactuer guidelines and instructions.
Recently (as a factory) a retailer returned a drill bit to us because the customer said it didnt work. here are the photographs....
This is the factory spec of how to load and use a diamond tile drill.
Put it in the chuck of a NORMAL battery drill. Dont press too hard. Use water. Drill slowly.
This is what was returned......
To give you a comparison you can see a NEW core above and the returned core...
In examining the returned core we note that it has been run so hot and so dry that the metal wall temperature has risen so high that the core has been allowed to glow red hot and melt the steel shaft so that is has peeled backwards.
Can anybody really imagine that as this guy was drilling a tile and he saw the diamond core bit glowing molten red that he thought "Hmm this is going well"
In fact we did investigate this one fully because by pure chance the complaing customer was just 8 miles away from us.
A short trip to the building site revealed the situation. On arrival at site we met a nice guy who had contractors in to complete a loft conversion. We asked to speak to the builder who used the core. And we were introduced to a huge non English speaking Polish builder. By way of translation the Polish builder told us (remember we are the factory!) That "It is not necessary to use water". And that "No drill bit needs water. This is not required. All drills can be used dry"
The English customer then told us that he was having quite a bit of difficulty relying instructions to this guy because his stock answer was always "In Poland - this is NOT the way". And then just getting on with how he thought things should be done.
Bottom line here is that we resupplied a fresh pack and gave an onsite demo of how to use a diamond core drill WITH water.
Most suprising thing? Even DRY and with molten metal pouring out the tile he still managed to get 6 holes per drill bit into very hard porcelain tiles.
The universal message is that ALL TILE DRILLS NEED WATER
This is NOT how we expect to see our diamond core drill bits used !!
:lol:
Even if you are drilling upside down.....
£7.15 a drill @ £49.99 a pack.
Recently (as a factory) a retailer returned a drill bit to us because the customer said it didnt work. here are the photographs....
This is the factory spec of how to load and use a diamond tile drill.
Put it in the chuck of a NORMAL battery drill. Dont press too hard. Use water. Drill slowly.
This is what was returned......
To give you a comparison you can see a NEW core above and the returned core...
In examining the returned core we note that it has been run so hot and so dry that the metal wall temperature has risen so high that the core has been allowed to glow red hot and melt the steel shaft so that is has peeled backwards.
Can anybody really imagine that as this guy was drilling a tile and he saw the diamond core bit glowing molten red that he thought "Hmm this is going well"
In fact we did investigate this one fully because by pure chance the complaing customer was just 8 miles away from us.
A short trip to the building site revealed the situation. On arrival at site we met a nice guy who had contractors in to complete a loft conversion. We asked to speak to the builder who used the core. And we were introduced to a huge non English speaking Polish builder. By way of translation the Polish builder told us (remember we are the factory!) That "It is not necessary to use water". And that "No drill bit needs water. This is not required. All drills can be used dry"
The English customer then told us that he was having quite a bit of difficulty relying instructions to this guy because his stock answer was always "In Poland - this is NOT the way". And then just getting on with how he thought things should be done.
Bottom line here is that we resupplied a fresh pack and gave an onsite demo of how to use a diamond core drill WITH water.
Most suprising thing? Even DRY and with molten metal pouring out the tile he still managed to get 6 holes per drill bit into very hard porcelain tiles.
The universal message is that ALL TILE DRILLS NEED WATER
This is NOT how we expect to see our diamond core drill bits used !!
:lol:
Even if you are drilling upside down.....
£7.15 a drill @ £49.99 a pack.
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