Scratched tile trim and shower door!

[Russell brown]

Supplied and fitted a en suite shower room, finished it a fortnight ago but the customer still hasn't paid. Called round tonight to see why. There's a small scratch on the head of the door and a scratch about 5mm wide by about 40mm long on the tile trim above the door which is about 500mm long. The thing is the scratches weren't there when I cleaned down and he's been sanding filler down all down the side of the trim where the scratch is and above the head of the door, they still owe me £2000. Worst case scenario I can replace the trim if needed but the door is tiled in as the opening is not a standard size, they're happy if I knock the price of the door off the job but I'd rather polish it out if I can as he rubbed me up the wrong way tonight. I've offered to rip the tiles off and replace the door if they want or knock the money off he was going round picking fault with all sorts. There's a small weep on an isolator for the toilet which I could've fixed there and then if my tools weren't on another job, he said the sink had a scuff on it but it was dirt I rubbed it off with my finger and he was moaning about the removable caps on the shower door that covers the fixings and adjustments!.

 

[area tiling]

Sounds like he doesn't want to pay up, if I didn't scratch the trim I wouldn't be coming back to fix it , with his attitude! By fixing it your admitting that it's your fault , tell him you'll rip all the tiles off if he ain't going to pay. !

 

[Russell brown]

Sounds like he doesn't want to pay up, if I didn't scratch the trim I wouldn't be coming back to fix it , with his attitude! By fixing it your admitting that it's your fault , tell him you'll rip all the tiles off if he ain't going to pay. !

There's a couple of little issues I need to coorect ie. The weeping isolator. But the other I honestly think they're trying it on even down to the invoice I've sent. They want it breaking down with all the items I've supplied on it, I've basically sent one saying supplied bathroom £xx, supplied tiles at £xx m2 plus labour and materials £xx totalling £xx. Not good enough!. If they don't pay when I go round and sort it the hammer is coming out and I'll smash a tile at a time.

 

[Qwerty]

Do you serve any T&C's on your customers?

 

[salmonfisher]

personaly its cash or bank transfer on completion for me i dont send invoices out wating to get paid invoice is made up waiting on them on the last day of work

 

[Russell brown]

To be honest I set up on my own in January so I'm basically learning everything the hard way. I've been in the trade for 20+ years either running jobs or working on some very nice jobs but wanted to be at home more as my son isn't well so decided instead of doing it for other people I'd make the jump and see if I can make it on my own. So no, no T&C's as of yet it's something I need to look into. The same as taking deposits and such?

 

[Sean SML Tiling]

I use your t&c's Geoff and i also have insurance for debt recovery so if I ever had a customer like this I know I would be covered.

 

[Sean SML Tiling]

1 thing I will say is try and be professional about it. Tell them that if they don't pay within 7 days then your solicitor will be in contact with them and will be filing for a county court judgement. Their attitude will soon change. You can also apply to take them to court for a small fee something like 40 or 50 quid and you will receive payment pretty quick.

 

[Chalker]

Did you give them a quotation for the work?
if you didn't, did you tell them an hourly/ meterage rate?

i think they are trying to get out of paying. Best couse would be to not fall out with them ( yet), I would replace the trim and attempt to polish out the scratch on the door.
Spend £15 on this kit, it should remove the marks.
take pictures of the rest of the room. After that, best of luck!

 

[Russell brown]

Did you give them a quotation for the work?
if you didn't, did you tell them an hourly/ meterage rate?

i think they are trying to get out of paying. Best couse would be to not fall out with them ( yet), I would replace the trim and attempt to polish out the scratch on the door.
Spend £15 on this kit, it should remove the marks.
take pictures of the rest of the room. After that, best of luck!

Thanks for for the reply chalked, what kit?

i quoted for the work so they knew the total rice of the jibe before I started.