Advice needed on job finished today please

[Al875319]

Hi all,

I've just had 4m2 of white bevelled metro tiles done in my kitchen by a guy who according to reviews is always really neat, tidy etc.

After a day and a half of work, he has finished and left. Looking from afar, it looks OK but looking up close it is anything but neat and tidy and has left my pregnant wife very upset and not wanting to go in the kitchen she's been dreaming of for the last 5 years.

Would some of you mind giving me a view on how good /bad it is and how we can rectify it? We haven't paid yet but aside from the bits he just hasn't bothered to grout or Silicon, I'm not convinced he has the ability to do it better.

Specific issues other than general untidyness and leaving gunk everywhere including our new sink and tap are:

- Some gaps are bigger than others
- Some bits are just missing grout.
- The internal corners look terrible.
- Where he has put to trim on, some of the tiles are gouged on the face, or the tiles don't seem to be butted against it neatly.
- Some of the grout has white/beige marks coming through that won't come off
- Cuts around the extractor are really wonky and have big gaps
- Cuts around the cupboards have massive gaps which he's just siliconed
- One tile is covered in gouges

Any help would be massively appreciated so my wife doesn't get even more stressed.

Thank you in advance.

 

[macten]

It all needs stripping out and re doing.
Think you're supposed to give the so called 'tiler' the chance to rectify or he could, in theory, take you to court for non payment.

 

[LM]

That’s brutal. All off and start again for me with a ‘professional tiler’ I’m afraid.
The setting out and alignment are terrible and so too is the grouting.
That guy is not a tiler Imo.

 

[Waluigi]

Did you pay him?

If so, why?

Unfortunately there are some people in this game who don’t have the right attention to detail.

These things are often worked to at a price, usually a bloody low price.

The problem with tiling is that if it’s that bad on the surface, god knows what corners he has cut beneath the surface.

I would do everything in your power to get it sorted. There’s no way I’d even accept the way it was set out let alone the lash up with the rest of it.

Send him the pictures, nobody with an iota of self respect can deny that the work is dreadful.

Be polite though,

Your best option would be some money back and get a proper professional in.

 

[GoneGuy]

As said above, there is too much to rectify and would be better to take it all off and have it done professionally.

 

[Al875319]

I haven't paid yet although he has just sent the invoice for £400 exc. tiles.

I am very reluctant to get him back to rectify, particularly given that since of this was already his second attempt when I'd pointed out it had gone wrong i.e. gaps around the extractor were originally 4mm on one side and about 9mm on the other where it was cut wrong.

Thanks for all your reassurance. It's the first time I've had tiling done so I wanted to make sure I didn't have unrealistic expectations, although I was certain this wasn't even close to being right.

 

[Spare Tool]

Totally unacceptable from start to finish... Moving on thankfully you haven't paid but as you must give him the chance to put things right think you need to point every fault out and see what his reaction is, some careful discussion will be needed when he returns for payment and hopefully he will admit defeat and walk away and not attempt any remedial work, which would take longer than stripping out and starting again....
More than likely he will have used tubbed adhesive which if only done yesterday will still not be properly dry so stripping the lot off would only take an hour and for the price of metros nowerdays another 4sqm and a couple of trims won't break the bank.

 

[judge]

That's a steep price for such a shody job

 

[Qwerty]

Not one part of that job is acceptable. Thankyou for coming on here and keep us updated with what happens as it could benefit somebody else in the future

 

[Al875319]

Totally unacceptable from start to finish... Moving on thankfully you haven't paid but as you must give him the chance to put things right think you need to point every fault out and see what his reaction is, some careful discussion will be needed when he returns for payment and hopefully he will admit defeat and walk away and not attempt any remedial work, which would take longer than stripping out and starting again....
More than likely he will have used tubbed adhesive which if only done yesterday will still not be properly dry so stripping the lot off would only take an hour and for the price of metros nowerdays another 4sqm and a couple of trims won't break the bank.

Thanks that's really helpful. He used Bal Blue Star but didn't see whether he mixed it up or not as I was working. How long until the tubed adhesive sets and is too hard to remove? I don't want to wait for him to come back if he can't make it to come and look for a few days if it turns out it will be set solid and be more difficult. Thanks