Thanks Diamondtiling. I've only been a member at the club since Dec. I believe that since then there has been 2 previous Managers. We are now on Manager nbr 3. The staff turnover is pretty high too. The topic of conversation in the sauna/steamroom is always complaints about the club. I think they should put a microphone in the steamroom, with a speaker on the Managers desk! It is a hard sell to sign up new members. Once they have your a/c number & sort code then they have you (for at least a year). I cancelled my standing order on a Thursday. On Monday I had a letter from them stating that I had broken their terms of contract (now that's what I call a quick response). The thing was that I had already paid a year in advance and I did not see why they should have my banking details. It all got sorted out in the end. I would be interested to know what Mr Wickers had to say about this. Another point is that when you try and sort out issues at club level they say speak to Head Office. Head Office say sort it out at club level. I guess most people just give up complaining as going to a gym should relieve stress not give stress. Cheers Sean
