bad advice to customers

[cynic]

mondays job was to fix 600 x 400 travetine in shower area
the shop where i got the job said they recommended class aa tub adhesive to fix same
when i suggested this was wrong told i was to picky
it strikes me sometimes shops sell whatever they have in stock
anyone had same trouble

 

[Gazzer]

Just to point out that they were fixed with Cement based adhesive.

 

[White Room]

Staff training would'nt go amiss...

 

[The Legend; Phil Hobson RIP]

Staff training would'nt go amiss...

TTA is working on that Mark, not before time imo

 

[charlie1]

I had same thing this year from the owner of a well established shop in Falkirk! 600 x 300 ceramics supplied with tubbed gear, I called him up, he said 'its OK, they are ceramic'!! lol

 

[hillhead]

I won't even fit 10x10s with tubbed now.
Last time as I was screwing the sockets back on some tiles came loose !!
Nothing as bad IMO. No good for nothing.

 

[Time's Ran Out]

Did a job earlier in the year - large/medium format Porcelain tile with tubbed adhesive and supplier of tiles insisted they would only guarantee the tiles with their adhesive, which by the way was £25 per tub:lol:. I made my stand and told the customer I would not use their adhesive and he was prepared for me to walk rather than take the adhesive back to the shop. In the end I supplied the cement based fast set flexible I'd have preferred at my own expense and gave the tubbed stuff away to a kitchen company for splashbacks.

 

[doug boardley]

Did a job earlier in the year - large/medium format Porcelain tile with tubbed adhesive and supplier of tiles insisted they would only guarantee the tiles with their adhesive, which by the way was £25 per tub:lol:. I made my stand and told the customer I would not use their adhesive and he was prepared for me to walk rather than take the adhesive back to the shop. In the end I supplied the cement based fast set flexible I'd have preferred at my own expense and gave the tubbed stuff away to a kitchen company for splashbacks.

good on you TJ

 

[pete f]

was in a tile shop yesterday a guy came in with a 600x300 ceramic tile and asked the manager what addy he needed the manager replied ill ring bal tech

 

[Aston]

same old story with some tile shops, 'they will tell you anything to sell you anything'.
i'm not always sure that its poor training or whether its desperate measures to get rid of stock, either way its annoying when you get to a job and you have to go through the usual line of 'sorry this adheisive isnt suitable, have you kept your receipt?? something does need legislating regarding this issue.

 

[Rich]

This drives me batty! I did a big job last year, the customers supplied the tiles and adhesives/grouts what have you from a local tile supplier. The had bought thousands of pounds worth of stone floor tiles, they supplied Weber Addy, brilliant. But I had asked the customer to have a look at the schluter profiles as he was going to need expansion joints (large Field of flooring with UFH). The guys in the shop told him that he doesnt need expansion joints. I phoned them up and we had a bit of a row on the phone as they hadn't seen the job and had no idea of what the tiles were being used for! WHY? To this day I dont get it... Why do these people feel like they have to advice on things that they have no idea about? They would have made more money...

 

[Scott the tiler]

I ran out of porcelain addy a couple of weeks ago and the old boy at the suppliers told me to use ceramic addy. I told him I think not, he replied suit yourself if you want to pay over the odds for addy!!
Explained there is a difference, he again said no difference, just the price.