Bossy Customers

[chrisroe]

Have you ever had a bossy customer

i have been doing a job this week

he is a right pain keeps asking if ive measured the latex content in the mix etc etc

keeps insisting on using a certain Itialian brand of products

it rymes with wapieeeeeeeeee


dont know what his problem is

what should i do ?

 

[tiler burden]

make a fuss of him mate, let him think he knows what he's on about. blow bubbles up his arse, that way, he'll get the self worth he's looking for, he'll feel as if he's contributed to his own job and you'll get paid cash at the end of the job, oh and he'll recommend you to another one of his fraternity lol

keep your cool, get paid, move on....... next!!!!

theres an old saying, 'nothing is gained by winning an argument, except losing a customer!! cheesey, retaily but true...

 

[enduro]

Next time he does it, hand him your tools and tell him if he knows how to do it, then he can do it himself.

 

[chrisroe]

but he is really bossy

he has even got his dog to bark



Wapei

or something

 

[sWe]

Next time he does it, hand him your tools and tell him if he knows how to do it, then he can do it himself.

A mate of mine, who's a carpenter, was fitting something, and the customer was the "I'm-not-telling-you-how-to-do-your-job-but"-type. Normally, he just goes with the flow, and tells them why he does something in a particular way, but that morning, he'd had a row with his girlfriend, and then his boss........

He was nailing something with a nailgun, and the customer began saying something along the line of him not nailing at close enough intervalls, and he just lost it...

He shot what was left of the belt of nails into the same spot, dropped the gun, and the shouted at the customer that "if she was so damned knowledgable, why didn't she do it herself!". Then he picked up his gear, and calmly left.

:lol:

 

[shero]

No, i haven't had a bossy customer yet, but i've only just started my eight job this morning. But, I finished a job on Thursday for a 60 yo guy that I work with in my day job, and his house was the house from hell. Kim and Aggie from How clean is your house? wouldn't even tackle. I mean it was filthy, had top climb over bags of rubbish to get to his kitchen. There was rotten food everywhere and I mean everywhere, you couldn't even see his furniture because of all the rubbish. He kept offering me tea, but i wouldn't even rish taking it because I was afraid of catching something. I used to go to the local shop for coffee and a sandwich, because even the smell of the house was because of all the rotten food was disgusting. On Wednesday the smell and the rubbish finally got to me and I told him that he was a filthy pig and that he should clean his house. He just said that why should he clean it when he lives on his own. I tiled his bathroom and the entire kitchen and now he wants me to tile his hallway. I told him no way! Funny thing is, his job were we work is to clean the yard and to keep the warehouse and stores clean and tidy. I don't think i would mind a bossy customer after him!

 

[Fekin]

When your avatar is a close resemblance to your likeness you don't get "bossy customers"

 

[graham31]

No, i haven't had a bossy customer yet, but i've only just started my eight job this morning. But, I finished a job on Thursday for a 60 yo guy that I work with in my day job, and his house was the house from hell. Kim and Aggie from How clean is your house? wouldn't even tackle. I mean it was filthy, had top climb over bags of rubbish to get to his kitchen. There was rotten food everywhere and I mean everywhere, you couldn't even see his furniture because of all the rubbish. He kept offering me tea, but i wouldn't even rish taking it because I was afraid of catching something. I used to go to the local shop for coffee and a sandwich, because even the smell of the house was because of all the rotten food was disgusting. On Wednesday the smell and the rubbish finally got to me and I told him that he was a filthy pig and that he should clean his house. He just said that why should he clean it when he lives on his own. I tiled his bathroom and the entire kitchen and now he wants me to tile his hallway. I told him no way! Funny thing is, his job were we work is to clean the yard and to keep the warehouse and stores clean and tidy. I don't think i would mind a bossy customer after him!

By the sounds of things you did well to finsh the jobs you were doing never mind anything else.

Dono if i would have lasted so long :whatchutalkingabout

 

[DHTiling]

Next time he does it, hand him your tools and tell him if he knows how to do it, then he can do it himself.

That's well professional............ ..lets do it this way and never get recommend.......:lol: .......

honestly peeps..you listen but never bite at customers remarks.....they might think they are right but you know better and should conduct your self in a proper manner...........

 

[Dirrty]

make a fuss of him mate, let him think he knows what he's on about. blow bubbles up his arse, that way, he'll get the self worth he's looking for, he'll feel as if he's contributed to his own job and you'll get paid cash at the end of the job, oh and he'll recommend you to another one of his fraternity lol

keep your cool, get paid, move on....... next!!!!

theres an old saying, 'nothing is gained by winning an argument, except losing a customer!! cheesey, retaily but true...

Agreed.....this is the hardest option to take though sometimes lol :furious3:

For years I was told ' well the customer is always right', but we all know that isn't always true. Then someone told me ' no the customer isn't always right......but the customer is always king'......no customers = no income, so I think he had a point

 

[TilingLogistics]

Have you ever had a bossy customer

i have been doing a job this week

he is a right pain keeps asking if ive measured the latex content in the mix etc etc

keeps insisting on using a certain Itialian brand of products

it rymes with wapieeeeeeeeee


dont know what his problem is

what should i do ?

Welcome to the Forums Chris! I take it its chris from Kiddermminster? Hows the Karndean business?

Kev

 

[chrisroe]

Yes Kev,

Its fine hope your well

 

[CLAYS TILES]

Welcome to the Forums Chris! I take it its chris from Kiddermminster? Hows the Karndean business?

Kev

don't you meam kidderminster? too many M's in yours!:lol:

 

[Gazzer]

don't you meam kidderminster? too many M's in yours!:lol:

Dont you mean "mean" and not "meam" ?
Oh and Kidderminster is with a capital K :lol:

 

[Cliff Anger]

i/m teaching my dog today to bite gobby tilers !

 

[TilingLogistics]

Yes Kev,

Its fine hope your well

Arggggh!!! It's the invasion of the pink army Forum:lol: :lol: :lol:

Welcome to the Forums! Now we have a Karndean Expert as well

Kev

 

[plumbersmate]

That's well professional............ ..lets do it this way and never get recommend.......:lol: .......

honestly peeps..you listen but never bite at customers remarks.....they might think they are right but you know better and should conduct your self in a proper manner...........

we had a customer last year who kept changing her mind.......... about everything! she'd left a pencil line where she wanted the tiles to end on one wall, but hadn't taken in to account the levels of the rest of the bath, a shelf, the windows, or how it would look when finished, but i did. when we arrived the next day she was furious, and rude. i explained my reasons for tiling as i had, so did the plumber. but she insisted they had to come off, and do it her way. i calmly replied that as she'd lost confidence in my work i wouldn't be returning to retile, not easy when what you're thinking something entirely different. :furious3:the next morning after consulting someone else's opinion she phoned to plead for my return to complete the work (not to change it!). i stuck to my guns and didn't, but the plumber did. reputation intact. 3 months later she called us again to do another room?

 

[sWe]

we had a customer last year who kept changing her mind.......... about everything! she'd left a pencil line where she wanted the tiles to end on one wall, but hadn't taken in to account the levels of the rest of the bath, a shelf, the windows, or how it would look when finished, but i did. when we arrived the next day she was furious, and rude. i explained my reasons for tiling as i had, so did the plumber. but she insisted they had to come off, and do it her way. i calmly replied that as she'd lost confidence in my work i wouldn't be returning to retile, not easy when what you're thinking something entirely different. :furious3:the next morning after consulting someone else's opinion she phoned to plead for my return to complete the work (not to change it!). i stuck to my guns and didn't, but the plumber did. reputation intact. 3 months later she called us again to do another room?

ROFL! Cheeky customers who think they know your job better than yourself are such a laugh... Not...

 

[plumbersmate]

just had a call from the customer whose 50 sq mtre floor i'm starting this week. she wondered where i was. why wasn't i there waiting for the tiles to arrive (any time between 8 and 6 :yawn🙂 as she needed to go out. i resisted telling her that i'd not quoted for a 10 hour wait doing nothing. i can do that at my own home :lol:

 

[Peter]

I find the hardest people to deal with are the husbands who obviously wanted to do the job but thier wife wouldn't let them, so instead they try and let on to the tiler that they know better than you. It can be annoying but you just have to grin and bear it.

 

[mz30]

I find the hardest people to deal with are the husbands who obviously wanted to do the job but thier wife wouldn't let them, so instead they try and let on to the tiler that they know better than you. It can be annoying but you just have to grin and bear it.

I had one of them once ,he said that he thought tiling was easy and could do the job himself i took great delight in plunging my serrator in to a big load of adhesive and asking him to spread it ,well the veins in his head almost burst and he did'nt bother me after that:lol:

 

[aejrd]

wot i dont like is wen they say ..well i was just gonna do it myself but i just havnt got the time...tossers!!

 

[Daz]

They haven't got the time 'cos it takes them 4 times as long as someone who knows what they're doing!