British Ceramic Tiles - They actually want our feedback

[Qwerty]

Wow! It seems the power of social media has had some effect!

I try to keep the forum Twitter account ticking over and recently the issue of how bad BCT (British Ceramic Tiles) are for us tilers.

BCT have openly put it out there wanting feedback from us.....

So please either respond to this thread with as much detail as possible and I'm happy to take this forward on your behalf, or respond to the BCT tweet directly.

 

[Ttt1601]

They won't listen, I know may a tiler who has posted negative comments o. There FB page, all get the standard response and withing a week or so they just delete the comments and no more is said or done

 

[Qwerty]

Ok, but if you don't try and voice your opinion when they have openly asked for it, when can you? This is an opportunity to put those BCT rants into constructive criticism for them.

 

[Bill]

I wonder who @piesaregreat is?

 

[Qwerty]

I wonder who @piesaregreat is?

Not sure!?

 

[Flintstone]

What are they really going to do, alter there’s manufacturing process? They surely know how poor they are

 

[hmtiling]

I, personally, think they are the best quality, sized, shaded, straight and printed without error tiles I've ever used. So if they'd like to send me a free pallet to be used as hardcore for my extension I'd be willing to lie on other platforms too

 

[On one]

Wow! It seems the power of social media has had some effect!

I try to keep the forum Twitter account ticking over and recently the issue of how bad BCT (British Ceramic Tiles) are for us tilers.

BCT have openly put it out there wanting feedback from us.....

View attachment 96666

So please either respond to this thread with as much detail as possible and I'm happy to take this forward on your behalf, or respond to the BCT tweet directly.

This could be a long running thead!

 

[macten]

I like the fact that if your bed of adhesive goes over 6mm they let you know by cracking a few weeks later.

This time of year the kids bedroom window gets lots of condensation. If you dry lay a few m2 of bct (use the ones you couldn’t possibly use on the job) they act as dehumidifiers

 

[Dave]

BCT's quality control is abismal to say the least.

I have complained direct on they're FB page and they tried to reply via messenger and not in the post i posted.

The list of faults goes on from planetising like bowls and printing error to tile face and surface bubbling , mass production with what seems little quality control.

One of the biggest issues is sizing of tiles , some can be as much as 3mm i have found , imho its just not acceptable.

But as usual it just falls on deaf ears...

 

[Qwerty]

This could be a long running thead!

Its what people make of it. You get out what you put in sometimes.


Now is the chance for us to have our say. BCT have never before openly asked for this type of feedback on a social media platform. On Facebook messages can easily be deleted, but on Twitter this is harder to hide away. Members need to take the opportunity to use it to voice their opinion or forever hold their peace.

 

[One Day]

My opinion, quite simply is that they should stop marketing their products as premium, quality and proudly British made.
What they are is very much substandard, terrible quality and an embarrassment to British manufacturing.

I won't install their tiles. I have done, three times and it was a very unpleasant experience. I began to question my own skill as a tiler!

 

[Time's Ran Out]

They are poor quality wall tiles made for the fashion industry.
To sell them as a floor tile ( even if only suitable for soft shoe area) is breaking the trades description act.
Like others I refuse to fix them.
Perhaps a questionaire would provide the answer they are after.
Have you used BCT within the last 5 years Y/N.
We’re you happy with the quality Y/N .
As a tile of choice would you use them again Y/N.
Just my thoughts.

 

[Blunt Tool]

BCT are at least 40 years behind any other tile manufacturer, if they made cars they would still be churning out the likes of Austin Allegros etc. Size inaccuracies force a uncommon larger joint, glaze imperfections too common, material far too soft and vulnerable ( was the oven even switched on or just air dried, or are the coal miners still on strike). Stop stating they are ok for floors, you are simply lying, I would not use on a concrete or sand and cement floor let alone go anywhere near any kind of wooden subfloor. Glaze not to full edge of tiles, making it vulnerable to any kinda water penetration ie behind even a domestic sink let alone modern power showers, wall jets, waterfall heads etc
So come on BCT take the flared trousers, paisley shirt, kipper tie off and stop these crimes against tiling or Inspector Jack from the flying squad should be coming for you saying you’re nicked son!!!

 

[Del W]

I don't use twitter. You can send this to them if you wish. 8 boxes of tiles, 3 boxes had tiles like this. Tried to complain,but got ignored.

 

[Tilergal]

The B should stand for Banana, just as curved and about as much use (although at least you can eat a banana)

 

[On one]

I'm not on twitter either so please feel free to pass on @Plan Tec Tiling
All of these tile were from the same job, and because there were so many faulty tiles I ran short....had to order more tiles.....more time.....and knock on effect for other trades.

 

[On one]

And yes, that is green tinged tiles in amongst the beige ones!

 

[Qwerty]

Great responses guys. Perfect examples to forward on

 

[Dumbo]

Do you think this might start a trend that the diy sheds b+q ,topps, Homebase,wickes etc might follow

 

[On one]

What like shooting yourself in the foot?

 

[One Day]

Do you think this might start a trend that the diy sheds b+q ,topps, Homebase,wickes etc might follow

100% no.
Because there is a HUGE market for cheap rubbish, sold as decent.
Especially in the UK where consumers are a little "challenged" differentiating between something nice and shiny, and something that is actually well made.

In fact, I would wager that the person who asked for the constructive feedback will be the subject of disciplinary action next week at BCT!

 

[Dumbo]

100% no.
Because there is a HUGE market for cheap rubbish, sold as decent.
Especially in the UK where consumers are a little "challenged" differentiating between something nice and shiny, and something that is actually well made.

In fact, I would wager that the person who asked for the constructive feedback will be the subject of disciplinary action next week at BCT!

Actually wanted press like agree and winner for that post

 

[GoneGuy]

I have recently tiled a full bathroom walls and floor in bct tiles one feature wall 500x150 plank effect and 500x300 tiles every tile had either a shade variation or size difference up to 4mm and that was in nearly every box.
The tiles are so soft how can they be marketed for floor tiles yet alone suitable for use on underfloor heating.
Also tiles were stated to be 8mm thick bit this is only on the edge as the middle of the tile is more like 10-12mm.
I don’t think I’ve found a single tile that is flat.
And as mentioned the glaze does not cover the entire tile so is subsceptible to water ingress and potential tile failure.
I can honestly say I will never take a job on that includes any type of bct tiles.

 

[Tile Shop]

You could ask the why the hell they need a fixing method statement from a fixer when it is clearly a glazing issue, even visible on the tiles THAT HAVEN'T BLOODY BEEN FITTED YET!!!!

The love handing out stupid little questionnaires that must be filled out before they even entertain a fault claim. I know because I'm in the middle of two now. Think this is the wake-up call our company needed to bin BCT off completely. We started with them originally when they were "Candy Tiles"..... now some house-builders use them and that is the only thing that has kept us with them. Poor quality and distinctly average customer service.

 

[Qwerty]

I'm going to leave this thread open for additional input over the next week so get your say in. I'm going to then publicly post the feedback on Twitter and on my personal social media pages

 

[JoshSamson]

They are apparently changing up their manufacturing process according to this blog www.kb-eye.com/news/british-ceramic-tile-cleverly-combines-old-new-advance-production-techniques/

 

[Andy Allen]

I've fitted loads of them, definitely not the best tiles in the world, but I would never refuse to fit them, people have budget's and I try to work within them,.
would never brick bond them, and you have to be creative with the spacing , but I enjoy a challenge .!!

 

[Chris Gibbs]

they are totally shocking, and I was embarrassed that they used "British" in their title! its the first time I've felt compelled to contact a manufacturer about the quality of their product.
I have a saying... if you're going do it, do it, if not, don't bother.
I had a 4mm difference from one tile to another! never again... and I would refuse to fit them... don't need it.

 

[macten]

Must admit I couldn't careless, I won't fix 'em so not an issue to me.