T
TilingLogistics
I have recently been in contact with Mark from "Bling Tiling" He has fixed 42M2 of Jeurusalem stone brickbond for a client, sealed it and been paid.
The client then noticed in the bright sunlight some shadowing and called Mark back. He went back to the job and thinking it was his fault he bought some various products and tried to sort it. The things he tried failed so he rang me for some advice. I gave him a few other routes he could try all of which cost him in time and money and yet it failed to solve the problem.
Sunday evening he called me and said he would pay me to come and sort it he just wanted it dealt with. I agreed to go to Kent from a job in Bedfordshire yesterday with the intention of finding a resolution to his problems and then staying with him until the job was done.
When I arrived yesterday lunchtime we went to the clients house and I tried everything like stripping the sealer, deep cleaning etc and yet I could not resolve the problem.
I then resorted to honing a test area and lo and behold the problem disappeared. The result of this was the stone was not honed enough in the manufacturing stage there was absolutely nothing wrong with anything Mark had done.
Now to my point!!! Mark correctly laid 42M Jerusalem Stone to a very high standard well within British Standards. He sealed them correctly and got paid. Furthermore he arranged for the supply of the stone at cost to the client direct from the supplier without adding a penny on. He spent around £200 on products trying to correct a fault he thought was his own and in the end wasn't. He then paid my fee to get the problem resolved. Once I had given the customer the price and offered to do the job in 1 1/2 days at very short notice. He then without my knowledge offered to pay half of my charges with the customer. The result was the customer did not want to spend anymore money and continued to blame Mark because he gave them the name of the supplier.
I call that service at its best and a Tiling Company going to the ends of the earth to solve a problem to the customers satisfaction.
I have another sentence to describe the customer but it would only look like this!!"£$%^*&**&&&()****"!$£^&*() So there 's no point putting it on paper is there:lol:
What I will tell you is the customer has a very high position in a fairly big sporting club in London and is probably on a conservative guess salary of at least £2,000,000 plus bonuses. The house has 4 bathrooms and Mark has already done two of them to their complete satisfaction. Hew was supposed to do the other two as well.
If the next tiler they employ is half as good as Mark they will have hit the jackpot.
Kev
The client then noticed in the bright sunlight some shadowing and called Mark back. He went back to the job and thinking it was his fault he bought some various products and tried to sort it. The things he tried failed so he rang me for some advice. I gave him a few other routes he could try all of which cost him in time and money and yet it failed to solve the problem.
Sunday evening he called me and said he would pay me to come and sort it he just wanted it dealt with. I agreed to go to Kent from a job in Bedfordshire yesterday with the intention of finding a resolution to his problems and then staying with him until the job was done.
When I arrived yesterday lunchtime we went to the clients house and I tried everything like stripping the sealer, deep cleaning etc and yet I could not resolve the problem.
I then resorted to honing a test area and lo and behold the problem disappeared. The result of this was the stone was not honed enough in the manufacturing stage there was absolutely nothing wrong with anything Mark had done.
Now to my point!!! Mark correctly laid 42M Jerusalem Stone to a very high standard well within British Standards. He sealed them correctly and got paid. Furthermore he arranged for the supply of the stone at cost to the client direct from the supplier without adding a penny on. He spent around £200 on products trying to correct a fault he thought was his own and in the end wasn't. He then paid my fee to get the problem resolved. Once I had given the customer the price and offered to do the job in 1 1/2 days at very short notice. He then without my knowledge offered to pay half of my charges with the customer. The result was the customer did not want to spend anymore money and continued to blame Mark because he gave them the name of the supplier.
I call that service at its best and a Tiling Company going to the ends of the earth to solve a problem to the customers satisfaction.
I have another sentence to describe the customer but it would only look like this!!"£$%^*&**&&&()****"!$£^&*() So there 's no point putting it on paper is there:lol:
What I will tell you is the customer has a very high position in a fairly big sporting club in London and is probably on a conservative guess salary of at least £2,000,000 plus bonuses. The house has 4 bathrooms and Mark has already done two of them to their complete satisfaction. Hew was supposed to do the other two as well.
If the next tiler they employ is half as good as Mark they will have hit the jackpot.
Kev
