My customer has just delayed by half an hour so i try and quickly explain now.
They had a wall between the kitchen and dining area. That has been removed and they wanted the kitchen, diner, hall and cloakroom tiled.
When setting everything out it became apparent that the staircase was "at an angle" Making the kitchen/diner all square etc was fine, but to lead this into the hallway in a continuous fashion would of ment having tiles down one side of the hallway differing by 1" 10/16ths down the length.
This was explained before the first tile was set in. 3 times in fact. To the husband, to the wife, and a third time when they were both avaiable.
The reason the hall is not centreed is also to avoide any slithers. Which is how it was previously tiled. So i explained a few different options. And what with the tile being full bodied porcelain it was decided that the best thing to do was to set the hallway and cloakroom out independently to that of the kitchen/diner. But cut the tiles to have a grout joint in the doorway between the two.
Now it was explained that this would leave what is shown in the picture i'm going to attach to this post. But it was also explained that once the door is fitted and the door to the cloakroom this would be barely noticeable. This WAS accepted.
Once the job was completed and after i returned from holiday i recieved a letter from the bank saying that their (the customers) cheque has been stopped. I went to see them and they are now not happy with the section above. But they were happy with it when explained, happy after it was tiled and grouted. I confirmed this before i went away and before i sealled all the grouting before going on holiday.
So i never got paid. I wrote the letters, emails etc etc. I even suggested that get their own opinions by getting independents out. They supposedly have had 3 independent, professional tilers out. Which, apparently have said it's been set out completely wrong, and have said the only way to rectify is to pull everything up and start again. (not just re-do the hallway with the tilers i left on-site)
I fully intended to take them to court for the monies as as far as my contractual obligation the job is complete as per quoatation. They agreed to the setting out. However, as i was going through all the paperwork to submit to the court i recieved court papers. They want £1700.00 plus fees off me to re-do the whole floor!
The offset between the two rooms was agreed, and accepted as the best way to avoid cuts that varied, and would be noticeable as soo as you walk through the door and/or slithers down the length of the hallway.
Any opinions (good or bad) welcomed.