cancellations Page: 2

[McP77]

At least he didn't waste your time measuring up, working out a price and getting samples sorted.

 

[Varley]

I hate when they accept your quote but then cancel only a couple of days before you are due to commence work...Grrrrr!!

 

[McP77]

I've heard of some people taking a deposit when customers accept quote. Do many people here do this?

 

[IvegotsTILE]

I personally would never ask for any money up front,I think it creates the wrong impression.
I've had people postpone before with plenty of notice which I can live with but I would be well pissed off if they only gave me a couple of days notice.

 

[Varley]

Totally agree with Ivegots, I never ask for money upfront (unless I am supplying tiles or there is a massive materials bill).

 

[Fekin]

If you are supplying the tiles for a job, do you get the customer to pay upfront for the whole tile bill, or say a 50% or whatever deposit ?

 

[IvegotsTILE]

I usually say I'll get you 10% off your tiles and adhesive but I'll need to pick up the cash for them either the night before or the morning I start.Customers always seem happy with this.