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Discuss Cancellations in the Australia Tiling Forum area at TilersForums.com.
I have T&C's I serve with every quote or estimate which covers this scenario. I always ask for a deposit but I know a lot of tradesman don't like this. Always worked for me though [emoji106]
This pees me off to. Get few a year cancel at the last minute. ......if they were self employed maybe they could understand how much it can cost us. .Be interested to hear how everybody deals with these, of course things happen but I got a call Sunday evening that has left me empty for 2-3 days this week, just suck it up I suppose
"You may cancel your order with no charge by informing us within 14 days of the order being placed. We Plan Tec Tiling & Wet Room Solutions *reserve the right to retain any deposits made if the cancellation terms are breached"What do your t/c say about a cancel job?
Is it just the deposite they lose? Or do you invoice them for loss of earnings..
"You may cancel your order with no charge by informing us within 14 days of the order being placed. We Plan Tec Tiling & Wet Room Solutions *reserve the right to retain any deposits made if the cancellation terms are breached"
Under UK consumer law you would be on very sticky ground trying to write loss of earnings into any T&C's (would be deemed an unlawful term). You would have to try your luck in a court claim for that really
If you make it clear in your quote that deposit is required then the customer can make decision whether or not to accept. I don't think that unduly bad, and I would not consider that is "holding them to ransom."
it it all depends (to me) on the value of the work. I have lost a lot of sleep on customers owing me several thousand pounds. On bathroom conversations I now require materials paid and delivered to customer, and staged labour costs. A friend in the roofing trade went bankrupt on one customer failing to pay. I learnt from his lesson.
I think wilder makes a valid point. . (For once:lol
What if you take a deposit and over run on a previous job are they then entitled to a reduction, a free job.....there money back. ...that then puts you back to square one again
There's two seperate issues here deposits/cancellations and deposits/overruns .
The first you keep the deposit.
The second you inform them of the delay and see if they accept the inconvenience or return their deposit.
If you do the work and they don't pay, what good is it to have a trade account - apart from still having to pay for materials 30/60 days after you haven't been paid.
When you've put your family under pressure because you've not been paid you have a different view of this business.
Reply to Cancellations in the Australia Tiling Forum area at TilersForums.com