company withold money from job

[hutchinsons]

Hi there
sorry i have not been here for some time.
anyway
have a problem
took on a job for a kitchen/bathroom company in sunderland
wont name them..yet.
agreed a price started the job, took longer than anticipated but did it anyway
customer totally delighted. took my number to pass on to friends. great stuff
told the kitchen company i was just finishing and he said hes on his way around to pay.
didn't show
text message. be around about 5. didn't show.
message at 6.30. my partner has to se the work tomorrow pay you then.
didn't go. will go on Monday. message we are not in until tuesday
Tuesday 5pm.
went to get paid.
they said we are withholding £175 because it took you longer.
i wasn't impressed.
told him i would pass the remaining debt onto a collector.
what do i do.......
i later find out they have done this to other north east tilers.
feel like naming and shaming.
oh and to top it all
on Wednesday i get a phone call from the police. saying did i have a dispute with **** kitchens
i said yes and she said they have made a complaint that you have threatened them
mined she did find it funny.lol
i have never know the likes.
any help would be great thanks.
cheers guys and girls.

 

[Diamond Pool Finishers]

sounds like a job for the small claims court you can do it all on line for a small fee,but send them a letter asking for full and final payment first, telling them your intentions give them the allotted time to pay then proceed , good luck you need to teach them a lesson

 

[hutchinsons]

Cheers diamond
in all 22 years of being a tiler i have never had this.
it amazes me sometimes how people get away with things like that.
great advice. will do it tomorrow.

 

[Diamond Pool Finishers]

good on you mate, there are some nasty pieces of work out there ,thats why they say there is no sentiment in business , unfortunately they spoil it for everyone that are decent ,you just can.t trust anyone. its a shame

 

[hutchinsons]

totally !!
but on a lighter note.
had a nice job confirmed last night . great people cant wait to start.
and also today
an estimate from a recomendation from a customer and from the website
woop!!:hurray:

 

[peteablard]

Send them a letter saying they have 7 days to pay or you'll be taking legal action, and a copy of your invoice but make sure you send it recorded delivery so they can't deny they received. Worked for me last time, good luck

 

[CDS]

Definately recommend the 'small claims' option but as Diamond suggests you have to follow procedure and issue a 'Notice of intended action' first and send it registered post.

Had a non payer earlier in the year and they couldn't get in contact fast enough to agree repayment terms when they were issued with court paperwork.

There are a couple of threads on the forum with more details of letter wording and procedure.

Good luck mate, been there and it sucks

 

[martin1c]

I would threaten them with the small claims court too. I'd also add that for the £175 you're also going to blog about them and leave google reviews on their service. Might even name them personally as well as their business trading names so they'll have to ask themselves if it is worth having their names all over the internet for £175. It may seem petty but a lot of larger companies now have procedures in place where if a customer threatens to blog about them on the internet, their complaint instantly moves to a specialist dept who will resolve quickly at all costs. Once it's on the internet, it's there for all time.

 

[Gazzer]

Oli wrote a good thread on something similar.

 

[aphilp]

Sorry to hear that you have not been paid. If you need help with your claim, please contact me.

You want to send them the following letter:


Dear …

Site Address:
Invoice No.

We note that the above invoice, dated …, has not been settled in full despite the stipulated 14-day payment term.

Kindly settle the amount of … by return.

Should we not receive the said payment, we regret that we will have to take action to recover the debt, together with the statutory interest from (15[SUP]th[/SUP] day – the day after the invoice due date) … at the rate of 8%.

Yours​

​

 

[hutchinsons]

thank you for all the advice guys.
i am going to get the letter sorted today and will keep you posted.
i do want to name and shame but i don't think its appropriate on this forum..

 

[hutchinsons]

We a recorded delivered letter is on the way..

 

[nybor62]

you could name them, but if there not members of the forum , then they cant defend there actions, as wrong as they are
hope you get it sorted out

 

[hutchinsons]

yeah true.
and to tell you the truth, im bigger than that..

 

[stusgsx]

That is harsh! So the company would rather you had rushed it and not done a good job and had an unhappy customer! What a joke.