could the substrate be the problem?

Makes you wonde why you or the owner were not allowed to view the repair or relay .Wonder what they are hiding .when you lift one can you get some pics would be interesting

at a gues its failed between the screed and the ditra or as Dave said primer (esp if they ground it)
 
I must admit Steve, reading through I was thinking, " no mention of primer here", do you know if a primer was used?
 

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