customer switched tiles on me...

[Andy Allen]

went to start a floor today, when i got there the tiles were 400x400 polished porcelain from b&q, when i quoted the job it was a basic 300x300 white cermics with a grey vein, when i pointed out the tiles have changed they swore blind they were the same tiles, when i read the box on the new tiles it said all transit wax must be removed and tiles sealed even cut edges must be sealed before fixing, they had no wax remover and no sealer, and still expected me to do all the extra work for the same price i quoted them...

im trying to work out if there really thick, or they think there being clever, getting me to price for a basic tile and then changing it, i know for a fact it wasn't the tile i quoted as i would have explained all that needing doing to it and priced for it, and they didnt kick up much of a fuss about it when they new i had clocked what they had done, i allways check the tiles customers have and even hold off giving quotes, till i know a tile choice as theres so many different types and patterns avalible you could end up loosing money left, right and centre..

another day off with no money.....:mad2:

 

[Andy Tiler]

Did you not put ceramic on your quote?

 

[Andy Allen]

yes i did ........'to fix new CERAMIC floor tiles'......

allways write on my quotes tiles to be fixed, grout colour.....ect

just seems i might aswell talk to a brick wall...

 

[kilty55]

good old customer eh

it seems the recession makes them think they can dictate everything to the tradesman atm,im comng across a lot atm just like this andy thankfully they are not all like that
i assume you had to go home?

 

[Bubblecraft]

I've had that a few times but do state all details on the quote. That way if there is a switch, they know there's a difference to pay between ceramic, porcelain, nat stone & mosaics

 

[Andy Allen]

good old customer eh

it seems the recession makes them think they can dictate everything to the tradesman atm,im comng across a lot atm just like this andy thankfully they are not all like that
i assume you had to go home?

yes mate, told how much extra to get the wax off and seal the tiles, and they said they would take them back and exchange for a different tile, proberly the one they had in the first place ..lol

i seem to be having a bit of a nightmare at the momment, ive had 3 jobs cancle on me and now this, wouldnt surprice me if i never hear from him again, im still ticking over though got a few jobs on this week, with quite a bit in the pipe line, so its not all bad

 

[Bubblecraft]

That's good to hear you have enough to keep you going Andy. Especially when punters are messing you about. Things can only get better

 

[DHTiling]

Would i tnot have been better to just do the job..?.. you lost today and that would have been the extra time you wanted but lost anyway for not doing the job..

Some work is better than none.. seems a few good guys on here during the day with no work..

 

[Andy Allen]

Would i tnot have been better to just do the job..?.. you lost today and that would have been the extra time you wanted but lost anyway for not doing the job..

Some work is better than none.. seems a few good guys on here during the day with no work..

i offered to do the job at an extra cost for sealer and wax remover plus time it takes to remove the wax and seal.....they didn't want to no, i only had a wage on the job as it was, and im not that desperate that im going to work for nothing!!!!

 

[DHTiling]

Just saying that was all.... some work is better than none but if you don't need the hassle then it was a wise move..

 

[Alan M]

Would i tnot have been better to just do the job..?.. you lost today and that would have been the extra time you wanted but lost anyway for not doing the job..

Some work is better than none.. seems a few good guys on here during the day with no work..

i have to agree. a small amount of money is better than nothing.
i would have negosiated a beter price when i got there

 

[Gazzer]

I priced a mosaic kitchen splashback up a while ago, with it was a utility splashback but they would be using normal cheap tiles for that.....got there today and they had got more of the same mosaic :mad2:

 

[Andy Allen]

i have to agree. a small amount of money is better than nothing.
i would have negosiated a beter price when i got there

jesus......like i said i tried that , they didn't want to know, they only wanted to pay me what i quoted for fixing the ceramics, so i would of had to buy some sealer, wax remover and done the extra work for nowt, plus it would have gone into two days work and im starting a big floor tomorrow which is going tie me up for a while..

like dave said sometimes it aint worth the hassle..

 

[Gazzer]

It aint worth the hassle and dont let them try it on.

 

[Alan M]

jesus......like i said i tried that , they didn't want to know, they only wanted to pay me what i quoted for fixing the ceramics, so i would of had to buy some sealer, wax remover and done the extra work for nowt, plus it would have gone into two days work and im starting a big floor tomorrow which is going tie me up for a while..

like dave said sometimes it aint worth the hassle..

sorry andy
for some reason i got the impression that the job wasnt as big as it is.
not worth it if it is going to cost you in the long run.

 

[gamma38]

I agree with you Andy, anybody can be a busy fool earning nothing. Drop your pants once and you will be more than likely to keep doing it. Good on you for not doing it. It's just a shame everybody doesn't do the same then joe public would think twice about taking tradesmen for a ride. Rant Rant.........

 

[Andy Allen]

im more than happy to perserver with most jobs, but imo just latley some customers are taking the pee, if he would of just told me he had switched tiles before today i could have worked something out.....

 

[macten]

I think I would be tempted to still do the job but price a little higher to cover my extra costs.



























Only joking Andy!!!!:smilewinkgrin:

 

[Andy Allen]

bugger ,was just about to set the key board on fire then..:lol:

 

[J.R Tiling]

I had this happen about a fortnight ago , went to fit 20m2 of ceramic floor tiles, got there and the customer says i gotta shoot off to work the tiles are in the garage , open up the garage to find a stack of travertine :mad2:

Luckily i called her before i started and she agreed to pay the extra