dilemma

[Spud]

hi Jamie I just read this and my opinion it is more to do with your reputation than the plumbers as Dave says it wasnt broken before you started so my advice is pay the 70 pound but let the customer know that you are doing this as a goodwill gesture as you pride yourself on good customer service ,let the lad who works for you know that he will be working off the 70 pounds as it must also be a leeson learned for him that if you make mistakes you have to pay for them ,I would soften the blow by taking a fiver a week off of his wages until its paid off

 

[Perry]

no Jamie i don't think you are responsible if a shower tray is fitted correctly a 30 stone guy should be able to jump up and down in it there shouldn't be a weight restriction if it is correctly fitted it is not fit for purpose and yes you may get it repaired but it will happen again

 

[Colour Republic]

I think you have to take it on the chin I'm afraid even if it is hard to swallow. It would have been better if it broke during the day with others around but as it is, it's you word against the plumbers regarding how easily it broke.

Also I'd get it replaced rather than repaired. Stone trays are normally £50-£120 trade unless it's something really special. The problem with repairing is that you're now liable for any future leeks if that repair fails and seeing as it will still be unsupported it may well do. Is it really worth taking the risk to save a few quid, we all know the damage a leaking shower can do unchecked. 🙁

 

[kilty55]

quick update the plumber is paying for a new tray and also re installing it correctly so no issues.

customer saw thats it was the plumbers issue when i downloaded the install guide for a tray like his..all is well

 

[Diamond Pool Finishers]

good on him