Discuss Do you have to be mentally ill to be a site agent? in the British & UK Tiling Forum area at TilersForums.com.

T

turnip

Or are they trained to act that way. Came out of a meeting, looked at phone, 14 calls in succession from Mr angry, as if I am waiting all day to answer the phone to him! Given up answering the phone now, steam must be coming out his ears!:lol:

Any tips on how to deal with inconsolable site agents appreciated, apart from a smack in t'chops of course?
 
T

The Legend; Phil Hobson RIP

Yes Mike, good to have you back. I used to like the old style site agents, ex tradesmen who knew the job inside out.

I worked with a ex joiner (Archie) a good Scot and a great site agent, typical example, we were doing Aldi stores up and down the country.

1100m2 each store, power vibration system, on Archies job we had a problem with the steel on a dock leveler. 30mm out of level.

I go to Archie and explain the situation he asks me "what would you suggest Phil?) I say " we can blind the floor in so you will not see the difference in the steel and tiles, save you having to rip all your steel out" Archie says " that will do for me" job gets done, decision made 10 minutes.

Next job we are faced with a young site agent, a spotty 23yr old fresh out of college, with letters behind his name, but no experience.

We have the same problem with the dock leveler, steel work out, I explain to the young guy, we have come across this before, and can sort it. He stops the job, sends a fax to his boss, boss sends a fax to the architect, who then sends a fax to the client.

We come off the job, 7 days later I was asked to attend a site meeting, with all parties present. Client asks me "Phil what would you suggest?" I tell him the same as I told the clever young blood, client says " do it".

Come back Archie.:mad2:
 
P

Pebbs

Or are they trained to act that way. Came out of a meeting, looked at phone, 14 calls in succession from Mr angry, as if I am waiting all day to answer the phone to him! Given up answering the phone now, steam must be coming out his ears!:lol:

Any tips on how to deal with inconsolable site agents appreciated, apart from a smack in t'chops of course?

A smack in the chops is always an option but I know from exp this doesnt work. Neither does being polite to them, because then they think your a push over. I normally stare them out and give them the silent treatment works, then I give them an answer. If you are getting a blasting down the phone from them (and this is normally because they are showing off in front of the architect or client or both) let them have their rant, and if they start swearing, I tell them I am terminating this conversation until they are in a proper frame of mind to talk sense.

We all know this new batch are failed chippies, who talk the talk but cant walk the walk.

Lynn
 
D

doug boardley

A smack in the chops is always an option but I know from exp this doesnt work. Neither does being polite to them, because then they think your a push over. I normally stare them out and give them the silent treatment works, then I give them an answer. If you are getting a blasting down the phone from them (and this is normally because they are showing off in front of the architect or client or both) let them have their rant, and if they start swearing, I tell them I am terminating this conversation until they are in a proper frame of mind to talk sense.

We all know this new batch are failed chippies, who talk the talk but cant walk the walk.

Lynn
I was expecting something a bit more...errrr....belligerent, from you Lynn:smilewinkgrin::thumbsup:
 

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