Domestic Tiling Quotes

[Qwerty]

Only a few that I recall!

 

[Sean Kelly]

In 7 years one Indian man ( a Doctor) emailed me to say I did not get the job. Strange how I remember him, but can't remember half the customers I have actually worked for!

I'm currently in the process of getting quotes for double glazing. I'm already thinking about how to let the unsuccessful parties down. Unless they are all too expensive and I have to stick with crittall windows for the rest of my life.

 

[On one]

Never........to be honest I think there to embarrassed to call you incase you give them the third degree as to why you didn't get the job........which is a shame as feed back is always good .....
Must admit I've had more than my fair share of time wasters this year.......and like you said you can tell with in minutes. .........when you turn up on time to do the quote and they answer the door and have no idea who you are and what you want.....and you have to remind them they booked you in for a quote. .....you kind of no your wasting your time

Ditto.....went to look at a small bathroom floor job yesterday......measured up and said I would call later with the price..rang later that night....said who I was and what I was ringing up for and gave her the price(had to give it twice) and at the end of the call she says ''and what was your name please''😕
Some people eh!

 

[Brian the Tile]

None,but then it doesn't matter we are only mear tilers arnt we so we dont matter

 

[widler]

Its the ones eho you qoute , never hear owt then they ring you weeks later saying
" right, cheers for the qoute , its ready can you start monday"
Yes yes yes , ive been sat at home for amonth praying you would ring and give me the job ####

 

[gamma38]

I never get told, to be fair I have usually made my mind up within the two mins as to whether i'm even going to send them a quote. If they don't say the right things to me then i'm not going to waste any more time with them.

 

[Andy Allen]

A good 20% don't even get past my phone interagation stage.......fed up of wasting my time looking at crap !!!!

 

[macten]

Usually 1 or 2 a year.

On a side note - I've got loads on at moment so can cherry pick but I did make the mistake of quoting a bathroom rip out/refit for a previous local customer but she does my head in and now I've got much better (more profitable and easier jobs) and I really want to get out of it now!
Anyone got any good ideas? Or am I doomed into doing it if I want to stay professional?

 

[Sean Kelly]

I sent out 2 estimates on 27th Aug to the same customer.
I got a text from her on 11th Sept asking where are the quotes.
I replied with 'I have resent the estimates, but look for the originals in your SPAM folder.
I do not get a reply, so the next day I text her 'Did you get the estimates I resent to you yesterday?'
Her reply was 'I did. Will try and let you know asap'

From now on I am going to text customers to ask them if they received their estimate...........they have to reply......don't they? !!

 

[Qwerty]

I text too if no reply. Good customer service IMO