ebay dispute

[Mike]

i sold a faulty laptop (it only worked off the 240v) 6 weeks ago to a trader off ebay for £80. he messaged me after receiving it and said he thinks there's a loose connection and it wont power up. i said it was fine when i sent it to which he replied 'i'll check it out on monday. i've not heard nothing since till tonight when he sent me a snotty message demanding feedback. i told him due to his abrupt manner i won't be leaving any. he then left me negative feedback to which i did the same for him. he then opened a dispute demanding his money back because the laptops faulty, paypal have now frozen my account whilst the dispute is sorted. what a prat eh? do you think he has a chance of winning it? i think he's left it too late, 5 weeks between emails and he only disputed it cos i left him negative feedback. he's really wound me up now. i also didn't know i had £93 in my paypal account :mad2:

 

[stephen street]

Mike,
Looks to me as you may have broken a golden rule "never admit to OWT". Or did you sell it as faulty? He looks, by your wording,to have got back to you promptly. Its your paypal account that is now frozen, so I feel he may at least have won round one. Words of advise "Don't get a lawyer involve over 80 quid,it will cost you that and more just for a half hour chat.
(That's my bit of "Barrack room lawyer" PRO BONO for today!)
Steve

 

[peteablard]

If you didn't offer any guarantee with it then I'd say he's left it too late....

 

[Olz]

I think you get 60 days, ive had the same with someone who i sold an old mobile to, who claimed to have sent it back claiming it was faulty. The reality was they got over exited in a bidding war and paid way over the odds.

It never turned up, and despite saying they had sent it tracked they flat refused to provide the tracking number.

I told them to claim of royal mail for a lost parcel as they were clearly full of it, never heard a thing back until about four months later when they tried it on again demanding a refund or they would open a dispute. So i looked into it and it was too late.

Problem with ebay now, its full of chancers and tat.

Although we made £200 last month selling the missus unworn clothes and bags along with some unused dive kit. And I sold an old laptop to a trader but clearly stated it was broken and sold for spares or repairs only. Got £56 for it which was a plesant suprise.

 

[Mike]

There was a problem with the mother board which I stated I the listing. I think he expected an easy fix but couldn't do it so he's now crying for his money back. I phoned eBay this morning but they can't do anything for a week. I'm raging and out of principal I don't want him to get a refund.

tapatalk on my HTC

 

[Dan]

After 6 weeks he wouldn't have been able to start the dispute. Unlucky mate.

You need to point out to paypal/ebay that you said in your listing that it was faulty and that it only worked with the AC adaptor and that it was working fine when you sent it.

eBay do seem to be biased towards buyers moreso than sellers though these days. I tend not to buy anything of value from there and haven't for years. Got some bargain fishing tackle not so long ago though.

 

[Mike]

After 6 weeks he wouldn't have been able to start the dispute. Unlucky mate.

You need to point out to paypal/ebay that you said in your listing that it was faulty and that it only worked with the AC adaptor and that it was working fine when you sent it.

eBay do seem to be biased towards buyers moreso than sellers though these days. I tend not to buy anything of value from there and haven't for years. Got some bargain fishing tackle not so long ago though.

i will tell them cheers dan, here's the listing, as you can see it was explained eBay - The UK's Online Marketplace

 

[Dan]

lol not sure your reply to his feedback will help haha - made me chuckle though. Been there done that. lolol

I'm sure you'll be fine mate you stated it only works off the adapter. Make sure you point out in your reply to the dispute that the guy had first complained about it only working off the adapter and say he mustn't have seen the comments regarding the battery being faulty. Then when he responds again saying it never worked, say he only ever said that after you had pointed out the comments regarding the battery in the listing in red font.

There's a chance he'll get away with it but I'd like to think ebay can clock what's gone on there.

 

[Mike]

ebay have all the messages leading up to the feedback where he was arrogant to me. i retaliated to his nagative feedback by calling him a certain name, he really wound me up. i plan on giving ebay the full story and hopefully won't refund him a penny. i've never had a negative feedback in about 10 years on ebay till yesterday

 

[White Room]

Say it as it is Mike LOL..

 

[Gazzer]

I think they will suggest that he sends the item back but he will need to send it recorded delivery which he wont like. You will then have to refund what he paid less initial postage .....Well thats what happened to me recently.

 

[Mike]

i'd have to refund him the initial postage as well as the sale price. the laptop WAS working okay prior to sending him it, i'm worried that he's tinkered with it (as he's a dealer) and i'll be left with a laptop i'm unable to sell

 

[Dan]

I'd push for the fact that you took an image the day you listed it with it working. See if you can spot the date on it, or any others you took at the same time but perhaps didn't use in the listing. Keep your replies short and sweet and to the point. If he gets irate it might do you a favour.

 

[bobbynz]

Hi mike, for what its worth, i've been in similar situations myself and i find that asking myself the question " how much is it going to cost me to make all this bother to go away?" only you can answer that question. But when i get wound up especially when someone else has created all the drama, i end up doing something i might regret. In the end i just have to weigh up what its going to cost for my sanity or lack of.:mad2:
hope it ends well for you

 

[Mike]

update, with a day left to escalate the dispute the 'buyer' has cancelled the claim, good news for me but i think now that was his plan all along, just to freeze my ebay account. i think he's sold the laptop long ago. what a prat but at least it's over now.

 

[Alan.P]

Good news, what about the negative feedback, still stands or not ?

 

[Mike]

Yes it does Alan, I don't think I can change it, I'm not bothered tbh, but I could get him back by buying something cheap from his shop and leave bad feedback for him lol

tapatalk on my HTC

 

[Alan.P]

Mmmmmm, I am a member, have been for years, used it only a couple of times so don't know a lot about it, bad crack on his part though imo.

 

[Stewart]

You can reply to the bad feedback though explaining the situation.... Good result though.


Created on iPhone.....

 

[Mike]

You can reply to the bad feedback though explaining the situation.... Good result though.


Created on iPhone.....

I may try that tonight or email eBay , cheers guys

tapatalk on my HTC

 

[peteablard]

I've seen negative feedback removed by ebay before, it's worth asking the question....