Ask as many questions as you want Dave 
I've been scratching my head on this one too. I've tried to go back deep into the memory banks and remember if there was anything out of the ordinary with this job. At the time it was just a normal job. I'd been on the job for a while, completed bathrooms, splashbacks, various other floors etc etc.
This was the main kitchen/dining room/utility area. Nothing unusual apart from this tinge. I do remember I was working late so it was grouted before the other trades came back because of the size of the area that I had closed off for a few days. I may have got on the grout a little too early but I couldn't be sure. I certainly wouldn't usually because IMO that makes the whole finishing process more difficult.
I'm at a loss with it. If it was something I've done, I'd rather know so it doesn't happen again though.
I'm just thinking what can be done to rectify the problem so that the customer is satisfied.
I've been scratching my head on this one too. I've tried to go back deep into the memory banks and remember if there was anything out of the ordinary with this job. At the time it was just a normal job. I'd been on the job for a while, completed bathrooms, splashbacks, various other floors etc etc.
This was the main kitchen/dining room/utility area. Nothing unusual apart from this tinge. I do remember I was working late so it was grouted before the other trades came back because of the size of the area that I had closed off for a few days. I may have got on the grout a little too early but I couldn't be sure. I certainly wouldn't usually because IMO that makes the whole finishing process more difficult.
I'm at a loss with it. If it was something I've done, I'd rather know so it doesn't happen again though.
I'm just thinking what can be done to rectify the problem so that the customer is satisfied.