Discuss Good Customers in the British & UK Tiling Forum area at TilersForums.com.

L

Leatherface

Pity there isn't a site called "I recommend my customer" Find it really refreshing when you do a job for someone who is genuinely pleased with what you do, shows their appreciation, keeps offering you a cuppa or a sandwich, are pleasant etc.
From my experience there seems to be many who treat you like a second class citizen when you are working in their home. Always seems to be the ones who consider themselves to be middle class, think they are a little bit better than they are. The elderly with hardly 2 pennies to rub together and some of the ones with a lot of money generally are fine.
One customer recently for whom I did 2 bathrooms and a kitchen on behalf of an Interior Design company hardly ever spoke to me, the only times she did was to "tell" me to move my van & complain that I had used her kettle to make a cuppa ( as she never offered me one ), or complain about a bit of dust ( actually on the kettle issue she actually phoned the Interior Designers to complain & I got a roasting ) The day I finished, she was going out at the same time, she got in her 4WD and leaned out of the window and said "when you have done put the key through the letterbox", then wound up the window and drove off. Don't expect anyone to kiss my a***, but a bit of thanks or basic manners wouldn't go a miss ! :rant:
 
D

david campbell

hey at least she spoke to you! done a job fo a women before xmas,she phoned on the friday and priced that night,her kitchen was being fitted on the monday so i agreed to tile on the sunday the only day off in 3 weeks i was supposed to get)anyway 8:30 -13:30 floor done and not one word spoken,back at 15:30 to grout,another hour and not even do you want a cuppa,all i got was here's your money thanks!

i usually find the best people to work for is the average joe! "he works,you work,we've all got a job a job to do,and manners cost nothing":rant:
 

kilty55

TF
Arms
10
1,113
edinburgh
ill 2nd that leatherface,,ive found a lot of customers rude and there attitudes stink,,absolutely no reason for it.done a job a few weeks ago 2nd job for this customer....nothin but hassle the entire time i was there ended up hatin goin to the job...can you work in the bathroom with the door closed at all times please i dont want any dust,,sure i said,,then next day there was some dust i the kitchen can you mix outside not in the bathroom with the door closed,,ok ay i said,,next when i was doing the floor its ****in down outside and shes demandin i move the dry cutter and work outside,,,i was in the bathroom at one point the 1st day i was there with door closed she came home slammin doors,slammin cupboards,,effin and blindin next thing shes hoovering right outside the door im workin at,,even a few days i turned up early at 8am i thought id better ring the bell to make sure they aint starkers instead of just openin the garage door with my key,,so i ring the bell answers the door can u go through the garage please and slams the door???? the ( no swearing ) bathroom is right behind the front door.*******
 

beanz

TF
3
1,003
Berkshire
Wow! You guy's have had some petty customers.
Kilty, yours would have had an amendment to the Estimate, as i hadn't priced up for working in the rain, and all the extra time for messing about!
Leatherface, sounds like you got a pretty typical wanna be middle class wotsit, although i would never dream of using the customers kettle lol! Like i can afford to lose any time drinking tea anyway.. :prrr:
 
L

Leatherface

Compare this to one customer, I was working at their house on a Sunday. Asked me if I wanted a bite to eat. Got the call that it was ready, expected a sandwich...
Got fillet steak, Yorkshire pud and all the trimmings, topped off with apple pie and custard and a cold beer !!
Think that will be the first and last time !!!
 

beanz

TF
3
1,003
Berkshire
Compare this to one customer, I was working at their house on a Sunday. Asked me if I wanted a bite to eat. Got the call that it was ready, expected a sandwich...
Got fillet steak, Yorkshire pud and all the trimmings, topped off with apple pie and custard and a cold beer !!
Think that will be the first and last time !!!

:yikes::yikes::yikes::yikes:

That would've been game over for me, i'd have to go lay down after all that lol!
 
L

Leatherface

Wow! You guy's have had some pretty p%$$y customers.
Kilty, yours would have had an amendment to the Estimate, as i hadn't priced up for working in the rain, and all the extra time for messing about!
Leatherface, sounds like you got a pretty typical wanna be middle class wotsit, although i would never dream of using the customers kettle lol! Like i can afford to lose any time drinking tea anyway.. :prrr:

Forgot mine, can't go the whole day without a brew.
 

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