Thought I'd update you all on this.
After 17 emails & 3 phone calls, I got this rectified & listing now live again. When it comes down to it, they had no legitimate reason to delete my listing.
Here's a the emails that were back & forward & hope it helps others out there:
27th Feb - Me
Dear Google Team
After receiving a phone call from your Ireland Office - 00 353 1543 10 00 today at 15:33, my listing has been removed from Google maps though listing still shows under Google Places for business.
I receive a lot of business via Google & require this to be rectified as soon as possible as it took months to verify my account & to show on Google.
I appreciate your quick assistance on this matter. I am more than happy to communicate with you should you require any further information.
28th Feb - Google
Greetings Gus,
Thanks for your cooperation in the matter! In the course of my investigation I see that your business title is not the same as the one listed on your website. As per our guidelines, we want our listings to reflect the business exactly as it does in real life. If possible, please fix the business title to match your business.
28th Feb - Me
Hi Michael
Thank you for you assistance in this matter. The business title on my website has now been changed to reflect my business in real life. We do trade as "Couple a' Tools - All Trades - Erskine". If you wish further proof that this is the title we trade as, I'd be more than happy to provide additional information.
Hope this can now be resolved.
1st March - Google
Hey Gus,
That would be absolutely fantastic. If possible can you please send a picture with the full name? Thank you very much for your cooperation!
1st March - Me - Pics sent
4th March - Google
Greetings Gus,
Thanks for the photos, you've been fantastic to work with.
We have identified the cause of your listing not showing and we have queued your listing up for review.
We don't have a concrete timeline which we can give for this. We are working with our Engineering teams to establish a pathway to revive your listing. Your submission helps us keep track of this problem and we will be reviewing your listing. I'll also be following up with you once your listing is reviewed.
Thanks for your understanding and patience.
4th March - Me
Hi Michael
Thank you for your email. I hope this can be rectified soon as I am losing business due to this being removed.
I would just like to ask a question, why was my listing deleted without prior notice? The questions that were asked on the phone call did not relate to this at all. It would be far better customer service if the questions could relate to the problem & let the customer know how to rectify this. If it is a breach of terms & conditions, which in this case it wasn't, then I understand.
5th March - Me
Hi Michael
My secretary received another phone call from your selfs today to our office number this time. An indian woman instead of an irish woman. She asked the same questions & was ready to hang up within 10 seconds but my secretary kept her on the phone to explain her self.
Again, she was going to delete the listing, even though the listing is already removed! This time she was saying because we are trading from a residential address, she was going to delete it. After explaining that we take card payments in our office at our home from clients & also stated that we have not listed our address to be viewable anyway, this wouldn't matter.
She then stuttered & tried to think of another excuse. She then implied that we should change our name to Couple a' Tools only instead of Couple a' Tools - All Trades - Erskine which is absolutely ridiculous. We explained that this is our trading name registered with HMRC, is on our business cards, on our vans & all stationary.
After explaining all this she said that everything is fine then. Apparently the listing is deleted before you lot even make a phone call without even asking further questions. She stated that the listing will be re-instated within 24 hours.
Again, this is terrible customer service & wasting a lot of my time. I am extremely livid in the service as this listing has taken months to build. I have been nothing but helpful towards your enquiry to have this rectified.
I would appreciate a reply to this email.
5th March - Google
Hey Gus,
Thanks for the follow up Gus, it seems that your listing is now live here:
https://plus.google.com/104529676416119351195/about
In regards to the the caller, as per our policy, we require thorough checks to be made before we are allowed to delete listings. In cases such as these, it may be possible it can be from an unaffiliated source especially if they did not identify themselves as Google members. Looking through our logs, I am unable to see any indication of an operative calling your business. If you are experiencing any additional removals or issues with your listing, please let me know.
7th March - Me
Hi Michael
I see my listing is live but for some reason, it will not show on Google as my correct location. It shows as Glasgow city centre. In my settings under Google Places for business, everything is correct. Shows my address & my coverage area.
I do not want to be pulled up AGAIN for a third time for wrong location as this time, it IS actually incorrect and through no fault of my own. Can you please rectify this for me as it will not let me do it.
8th March - Google
Hey Gus,
As stated in my previous response, it will take some time for your location to appear in the correct location. This is common with all newly reinstated listings so please be patient while your listing changes to the correct location. If your listing has not yet changed in a week, please reply back and let me know and I will look deeper into the issue.
9th March - Finally back to normal
