Tiles were Italian porcelain, from Casalgrande Padana, Granitogres range, the colour is Thassos and the tile shop says they don't need sealing. Look expensive!
They're 300x600x9mm and weigh just under 21kg per m2.
I'm guessing it must be user error then, didn't shake the bag up, should've mixed the pack in one go and prehaps too much water for washing down...still doesn't seem right though, patchiness is terrible and I find it hard to believe it's ALL down to me - being using Mapai grouts for years and never had this!
Anyway, happy ending is I'm removing the grout and'll replace it with white (mocked up 3 mosaic panels with 100 white, 111 light grey and 112 cement grey and client wants white.) Tile shop's buzzy tool is getting the old grout out a treat and no damage to tile edges either - a lucky escape methinks!
Thanks for all the replies ladies and gents