Have I ruined my marble tiles??? URGENT

[bobbynz]

It is too bad that your sales and installer could not take the time to educate you on stone care and cleaning. It gives our industry a bad reputation.

Marble is a material that needs to be cared for properly. Anyone who buys it should be taught the facts of what they are buying. There have been stone floors for hunderds and hundreds of years and many are still in use. The trick is to keep it natural but there are too many snake oil sales people out there selling chemical alternatives to line their pockets when they have no clue or business selling stone or care products.

I have to agree with you there. All too often it's the sale thats more important than assisting and educating the homeowner or tiler. I am starting back to work with a career change as a showroom sales consultant for the largest tile company in NZ. I'm hoping to make a difference on this matter. I believe education is the best solution for the problems like this one.
The tiler might have had 30 years exp. but he's been doing it wrong all that time. A little bit of education for him would also have prevented this.
Glad to hear this got resolved.



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