Help needed !!!

[ellabella]

Hey Andy everything was done thru the plumber . Peter hasnt received any payment for the job ...and might i add wouldnt have expected to have been paid until the job was completely finished .

 

[John Benton]

This sounds to me that they didn't like the tiles once it was completed and were looking for a way out. If they were that bothered about the quality of the work/chipped tiles they would have taken photos and not just gone ahead with breaking the tiles up.

A similar thing happened to a tiler I know. He'd tiled a conservatory and once completed presented the customer with his invoice. They said they didn't like the tiles now they were down (they had chosen them). They said they were going to get another tiler to break them up, remove and re-tile. He said 'I'll save him the bother' and proceeded to his van, coming back with a hammer and said he would do it himself. Funnily enough they paid him there and then.

These people are chancers and expect people to work for nothing. As all the above, either try to communicate through plumber or lastly threaten them with court.

 

[bugs183]

Hi Ella.
Shameful behavior from your hubbys customers. These type of people really get my goat, and it appears that there are more and more around.
As the guys say they should have given hbby a chance to rectify any snagging, so they now don't have a leg to stand on. It's also not the plumbers fault so they should leave him alone.
Shame thought the plumber didn't tell you that these people were like they are. I always vet any new customers and speak to them as much as possible and speak to other trades that have dealt with them.
I hope you resolve the problem, but they have already put the odds in your favour by smashing the tiles up.