OK so it's a premixed grout.
Thinking laterally:
1) The grout may have been wiped off using too much water. Even with premixed, you can over water. Excess water will displace some of the grout.
2) More likely IMO, the grout may not have been applied with enough pressure. You need to make sure the grout lines are filled with grout. It's easy to wipe over the tiles with a squeegie without actually filling the grout lines, I've done it myself.
Premixed grouts tend not to be used by the regulars here. The reason is that as well as being expensive they don't give consistent results. I used to use premixed on wall tiles but always had to go over the area twice, as the first application gave the appearance of a crack in the grout running down the middle of the grout line. I suspect this was actually shrinkage whilst drying. This could be another problem you have.