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GazLC81
Cheers Phil/Anthony/Margaret
Good to see you posting on the forum. Nearly dropped in for a brew last friday. Still might soon.
Gaz
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Cheers Phil/Anthony/Margaret
Good to see you posting on the forum. Nearly dropped in for a brew last friday. Still might soon.
Gaz
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tjsmiler
Good luck Gaz..just goes to show ya that it aint all about the money to some customers and more to do with if they trust you or not and if they like you
Well done mate and good luck
A bit of advise i would give you is to point out that you won't 100% gaurentee the work because although you have checked the exsisting tiles for suitability to fix on top off you can never really be shure of whats going on underneath.
TJ
Well done mate and good luck
A bit of advise i would give you is to point out that you won't 100% gaurentee the work because although you have checked the exsisting tiles for suitability to fix on top off you can never really be shure of whats going on underneath.
TJ
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clarke
TJs right, some people arent fussed about the cost, Ive had people tell me the jobs mine purely coz i turned up on time to price it!
Few rules I always go by;
1. arrive on time to quote (5 mins earlier if poss)
2. Shake customers hand
3.Take your shoes off when you go in! goes a long way with a lot of people.
4. Be polite. Advise them what to do, dont tell them. Its their house!
5. send a written quote or email it, alot of people dont like being told a price there and then coz they feel pressured to make a decision. That way you can work it out properly rather than coming up with a price there and then and later realising youve forgotten something that might eat into your profit.
Ive gone by these few rules for 7 years, Ive never advertised and have built up a really good reputation. People like someone they can trust with a key if they need to go out etc.
Few rules I always go by;
1. arrive on time to quote (5 mins earlier if poss)
2. Shake customers hand
3.Take your shoes off when you go in! goes a long way with a lot of people.
4. Be polite. Advise them what to do, dont tell them. Its their house!
5. send a written quote or email it, alot of people dont like being told a price there and then coz they feel pressured to make a decision. That way you can work it out properly rather than coming up with a price there and then and later realising youve forgotten something that might eat into your profit.
Ive gone by these few rules for 7 years, Ive never advertised and have built up a really good reputation. People like someone they can trust with a key if they need to go out etc.
D
DHTiling
Well said clarke mate.. i do exactly the same...............works for me to.....
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grumpygrouter
Have to agree with Clarke and Dave. Exactly what I do and cutomers seem to appreciate it.
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GazLC81
Yeah I take the same approach. It has worked well for me so far.
Gaz
Gaz