How to let a customer down!

[bugs183]

Just be honest, no need for any excuses here.
You are inheriting a boat load of problems that are not of your doing.
As Andy All says it sounds like you've got a bad vibe about the job, and it always pays to listen too it.
That floor has to be flat to take 600x600's, if the previous tiler has 'levelled' it then that a nightmare before you start. Charging the earth doesn't make any job any easier!!
Good luck

 

[andyb1]

just tell them your not interested and don't worry about it, simples!

 

[AliGage]

I don't think you should over price. Someone will end up doing the job anyway. You don't want to be known for being too expensive.
Id have to see it to judge it. If it could be a nice job finished especially with the kitchen going in around it etc i think id price it accordingly. But make a note of all the problems you can and will experience. Include contingencies into your price. Deliver the quote in person and walk the customer round first. Show them the ski slope and what the other guy has left behind. They need to be informed even if they don't take you on and look elsewhere. Then deliver the price. You've then justified the cost and educated the customer.
If you then get it. It might be a challenge but you'll have a very happy customer that will sing from the hills as to how good you were.

 

[Stef]

As Ali says,
Couldn't put it any better myself.

Be honest with them & it will go a long way for your reputation as being an honest trust worthy Tiler..