i need help

[kev j]

i finished a ensuite for a bathroom company last november ,some of the cuts were a little suspect but the company said its not worth taking the tiles off as it would be to much of a job ,but i said i would put the work right at my own cost ,the company said we will see what the customer thinks when the sanitary wear is in and job is all finished ,customer from hell is not satisfied and has refused to pay for the tiling work even though i have said i will put it right , does anyone have any idea on where i stand on this matter regards the company not paying me ,thanks

 

[Ian]

They are obliged to give you the opportunity to correct any mistakes, refusing payment without letting you do this is not an option for them.


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[Muse2k8]

As Bri says. And as you offered freely they certainly have no option. In future though you should definitely make sure your cuts etc are spot on to start with

 

[AliGage]

Did the company say they were happy with the cuts?

 

[kev j]

Did the company say they were happy with the cuts?

customer was not happy with the cuts but bathroom company said it would be to much trouble to take the tiles off the plaster board

 

[AliGage]

So by that is it safe to say the company you were working for accepted your work as good and complete? And how was you employeed by the company?

 

[kev j]

is the bathroom company in the wrong and is the law on my side

 

[Olz]

If you thought the cuts were in your own word suspect you should have insisted on changing them at the time and not be talked out of it by the company.

You must not have been totally happy at the time or you wouldn't have even mentioned it to the company.

The company doesn't sound to great either reading from your post if they thought changing them was too much hassle and would see what the customer thought when the sanitary wear was in.

Sounds a bit like they knew it wasn't spot on but didn't want it redone spot on and wanted to see if they could get away with it.

Now it seems they haven't as now it's all in the customer is indeed not happy.

It's either not right or a 'bit suspect' or it's correct, of it's the former I'd be working with the customer to remedy it ASAP.

Its a civil matter but if even you think it was a bit suspect to use your own words then if you dig your heels in it seems likley that an independent expert would also draw the same conclusion and any court would side with the customer.

Do the company accept they said it was OK to leave it in that way, if they do why arent they paying you, or are they know denying the conversation ever took place?

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[Perry]

Whoever you was working for you need to put in wrighting that you were and still are willing to change any cuts he is not happy with and send it by recorded delivery not to the customer but get them also to put it in wrighting what and how many or it could go on forever

 

[kev j]

thanks for reply ,the company wanted to see what the whole ensuite looked like when finished ,speaking to the bathroom co owner on monday to see what he has to say,i expect he will say the complete opposit to me and side with the owner and say i never mentioned putting the job right ,

 

[Perry]

thanks for reply ,the company wanted to see what the whole ensuite looked like when finished ,speaking to the bathroom co owner on monday to see what he has to say,i expect he will say the complete opposit to me and side with the owner and say i never mentioned putting the job right ,

We're you working for the owner or bath comp?

 

[flaggy]

hi kev, wen you done the job was the bathroom empty apart from the pipe work and the bath ,also the shower tray ?

 

[doug boardley]

my take on it Kev is,,,if you're not happy with the job, stay till you are, you knew that some cuts were "suspect", put in the extra yard and get them right. Doing it right will only enhance your reputation, walking away from a job that you know is not what you'd expect in your own house will only damage your reputation.

 

[kev j]

seeing them monday ,but expect they will say the conversation ever took place to leave the tiles in ,surely the company are wrong for saying to the customer we,ll see what it looks like when all finished ,one other thing ,the tiles where 600 by 600 porcelain and i put them on painted walls at the kitchen companys instructions ,makes you wonder how long they will hang up ,thanks again

 

[kev j]

room all empty ,

 

[kev j]

bath company

 

[Mike Mike]

seeing them monday ,but expect they will say the conversation ever took place to leave the tiles in ,surely the company are wrong for saying to the customer we,ll see what it looks like when all finished ,one other thing ,the tiles where 600 by 600 porcelain and i put them on painted walls at the kitchen companys instructions ,makes you wonder how long they will hang up ,thanks again

Kev, if you were sub-contracting to this bathroom or kitchen company (as opposed to just being an employee) then there is an onus on YOU to perform a safe, and quality job, irrespective of what they request you to do (you can, and in law would be expected to, say "NO!" when the requests would cause you to breach standards or perform an unsafe job).

I really don't like the sound of 600 x 600 porcelain tiles onto painted walls, and clearly neither do you.

If they fall off the wall and injure someone laying in the bath then it will be down to YOU as the tiler, not the bathroom company.

If people who are not professional tilers try and get you to perform work which you know, as a professional tiler, is wrong, then for God sake don't do it. Say no, and if they ask you leave, then LEAVE!

 

[peteablard]

my take on it Kev is,,,if you're not happy with the job, stay till you are, you knew that some cuts were "suspect", put in the extra yard and get them right. Doing it right will only enhance your reputation, walking away from a job that you know is not what you'd expect in your own house will only damage your reputation.

I'm with Doug on this. No one is perfect and sometimes we cut a tile that isn't right but as soon as you put it in place it's obvious that it's "suspect". There's no easier time to change a tile than when the addy is still wet and trying to cut corners or keeping your fingers crossed that the customer won't notice will only cause problems like this. Valuable lesson learnt me thinks. Sorry if I sound a bit harsh, I don't mean to and I hope you can get this issue sorted mate.

just seen one of your last posts.... 600's on painted walls??? Seriously you should have walked if they won't let you prep it right, that's some serious weight that could fall on someone

 

[peteablard]

Looks like Swedish Mike can type quicker than me:lol:

 

[Perry]

bath company

So the bath company is who you deal with doesn't matter who else is involved

 

[kev j]

yes company excepted the job was complete ,i am selfemployed

 

[Muse2k8]

So if you did the job in November why haven't they paid you already? Or is this not a recent problem?

 

[Muse2k8]

Btw if it goes to court you have accepted the tiles need changed so you will be told to change the tiles and then receive full payment. If the bathroom company refuse to let you change the tiles you will be given full payment.