i need help

[kev j]

i finished a ensuite for a bathroom company last november ,some of the cuts were a little suspect but the company said its not worth taking the tiles off as it would be to much of a job ,but i said i would put the work right at my own cost ,the company said we will see what the customer thinks when the sanitary wear is in and job is all finished ,customer from hell is not satisfied and has refused to pay for the tiling work even though i have said i will put it right , does anyone have any idea on where i stand on this matter regards the company not paying me ,thanks

 

[Ian]

They are obliged to give you the opportunity to correct any mistakes, refusing payment without letting you do this is not an option for them.


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[Muse2k8]

As Bri says. And as you offered freely they certainly have no option. In future though you should definitely make sure your cuts etc are spot on to start with

 

[AliGage]

Did the company say they were happy with the cuts?

 

[kev j]

Did the company say they were happy with the cuts?

customer was not happy with the cuts but bathroom company said it would be to much trouble to take the tiles off the plaster board

 

[AliGage]

So by that is it safe to say the company you were working for accepted your work as good and complete? And how was you employeed by the company?

 

[kev j]

is the bathroom company in the wrong and is the law on my side

 

[Olz]

If you thought the cuts were in your own word suspect you should have insisted on changing them at the time and not be talked out of it by the company.

You must not have been totally happy at the time or you wouldn't have even mentioned it to the company.

The company doesn't sound to great either reading from your post if they thought changing them was too much hassle and would see what the customer thought when the sanitary wear was in.

Sounds a bit like they knew it wasn't spot on but didn't want it redone spot on and wanted to see if they could get away with it.

Now it seems they haven't as now it's all in the customer is indeed not happy.

It's either not right or a 'bit suspect' or it's correct, of it's the former I'd be working with the customer to remedy it ASAP.

Its a civil matter but if even you think it was a bit suspect to use your own words then if you dig your heels in it seems likley that an independent expert would also draw the same conclusion and any court would side with the customer.

Do the company accept they said it was OK to leave it in that way, if they do why arent they paying you, or are they know denying the conversation ever took place?

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[Perry]

Whoever you was working for you need to put in wrighting that you were and still are willing to change any cuts he is not happy with and send it by recorded delivery not to the customer but get them also to put it in wrighting what and how many or it could go on forever

 

[kev j]

thanks for reply ,the company wanted to see what the whole ensuite looked like when finished ,speaking to the bathroom co owner on monday to see what he has to say,i expect he will say the complete opposit to me and side with the owner and say i never mentioned putting the job right ,

 

[Perry]

thanks for reply ,the company wanted to see what the whole ensuite looked like when finished ,speaking to the bathroom co owner on monday to see what he has to say,i expect he will say the complete opposit to me and side with the owner and say i never mentioned putting the job right ,

We're you working for the owner or bath comp?

 

[flaggy]

hi kev, wen you done the job was the bathroom empty apart from the pipe work and the bath ,also the shower tray ?

 

[doug boardley]

my take on it Kev is,,,if you're not happy with the job, stay till you are, you knew that some cuts were "suspect", put in the extra yard and get them right. Doing it right will only enhance your reputation, walking away from a job that you know is not what you'd expect in your own house will only damage your reputation.

 

[kev j]

seeing them monday ,but expect they will say the conversation ever took place to leave the tiles in ,surely the company are wrong for saying to the customer we,ll see what it looks like when all finished ,one other thing ,the tiles where 600 by 600 porcelain and i put them on painted walls at the kitchen companys instructions ,makes you wonder how long they will hang up ,thanks again

 

[kev j]

room all empty ,