Important Changes to Tiling Standards

There no such thing as perfection! Thats why we all try to get better at this i think. Always check your tiles prior to fixing and explain to limitations to customer before you start would be my advice.
 
Could anyone tell me if there is such a thing as a British Standard for grout width? I have a big problem with 600 x 600 rectified tiles that have been put down. The grout line is about 7mm, up to 10mm in places, and it is also extremely low so that when you wash the floor the water sits in the grout lines. The tiler is saying that they have been fitted within British Standard. They look dreadful, especially when compared to the same sort of tile we have elsewhere where the grout line is more like 3mm and the grout is level with the surface. I appreciate your help.
 
There is no limit to the width. As above is the minimum size.

Any pictures ? a grout joint varying 3mm is my main worry apart from the fact I personally wouldn't go bigger than 4 mm unless it was needed.

Sounds like too much grout and washed most out the joints when cleaning off.
 
I had the same thing on a job I did last year I fitted a 5mm joint as the type of tile I was using I had always used that size joint. The floor took me two days to do a day and a half tiling and half a day grouting in all that time they had seen what I was doing and said nothing but as soon as the job was finished they Said they did not like the size grout joint I had used and could I change it. To be honest I was absolutely fuming but as I had not discussed the joint size with them befor I started tiling I had no option but to lift the floor and retile it using a 3 mm joint. I always ask what size joint people want now.
 
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