Hi guys
Many many thanks for your replies and information, very much appreciated.
My parents have paid for their part of the work but they used a visa debit card, I know from experience that it is possible to recall the payment and I will tell the company that this is exactly what I will do if the problem is not sorted.
As for the regulations, I'm sure these people will have all the things they need as most of the work they do is through the council.
If the fan had to be connected to the light, I don't see why they couldn't have done this when the bathroom was empty, thus the cable would have been hidden.
The electrician was supposed to come back on day four to install the fan but it was a week later when he arrived, don't think this would have made a difference as the tiles were already on by then.
If anyone had said that there would have been trunking over the tiles, I would have got another electrician or company or paid extra to get it hidden, as it is the bathroom is totally ruined and hideous.
I have the number of the social works lady and will give her a call on Monday.
I have no intention of giving up on this and will recall the money my parents have paid and take them to a small claims court to get the problem sorted, wouldn't look good for the company, this happening to two over 70's.
Watch this space for any developments as the company could be named and shamed and reviews placed all over the web.
Many thanks again for your replies and support.
Haywood