Lost days labour

[AMtek]

On a job i was on recently we ran over by 3 days because the customers were constantly changing their minds regarding position of the suite, prep, sending an entire suite back to the supplier because they didn't like it etc. my question is would have i been within my rights to charge for the 3 days lost labour (still had wages to pay, had to put off starting the next job by 3 days) as it was entirely down to the customers and nothing to do with late deliveries etc?

 

[DHTiling]

You are within your rights imo but getting paid is another matter.

 

[kilty55]

hi amtek,if im doing an full refit for someone i give an estimate,if you incur lots of extra time added onto job beacuse of lots of last minute changes etc yes i will sometimes add something on

 

[White Room]

Best to put somethink like that in your estimate when pricing otherwise you could be on hiding to nowhere...

 

[Time's Ran Out]

Not unless you have a terms and conditions contract that will stipulate such hold ups prior to you starting the job.
If you have just given an estimate to do a set amount of work, then the time scale would be your concern.
If you'd finished it 3 days early would you give them a discount.
Swings and roundabouts I'd say but it's all down to your strength of character to approach the subject with the client at an early stage rather than try and make up for lost income.
But you can try - shy bairns get nowt!

 

[peteablard]

If I can see time slipping away I always inform the customer at the time that if it continues I may have to charge. I find that usually speeds them up a bit. Hitting them with an extra charge at the end that they aren't expecting will just cause arguments IMO

 

[hillhead]

I had a guy tell me last week that I had reached my labour price on the job, it wasn't finished and marble on a boat from Spain wasn't helping.
Now I'm two days over and I'm charging for sure.
Big company though.

 

[Andy Allen]

i would have sorted all this out as the job was progressing, i give written quotions, how ever any extras or hold ups that are not down to me are sorted before the job progresses any further, having said that if the client is over the moon with the job, it sometimes pays to take a hit on it, you never know how many recommentions can come from it.........and it leaves the customer happy, with no ill feelings..

 

[Yorkshire Tiling Services]

most reasonable customers will be prepared to discuss issues like this.It is important to make them aware ASAP as prtoblems arise