Mapei kerpoxy problem

[tobins tiling]

Hi all i did job last year it was about 100 metres of 600x600 porcelain from porcelanosa in a house which was open plan and big rooms the customer wanted light grout which I tried to warn him could discolour so he bought maple kerpoxygrout and paid over £200 for it. I know the client very well as I do a lot work for him and he has been asking me to come round to look at the grout because it's discolouring, so when I went round tonight the grout is just dirty more dirty than I would of expected for epoxy as I only did the job 7months ago. They are very clean living people shoes off at the door ect. And she steam mops it every day. I have got a couple of bottles of grimex to try on it, does anyone know of a stronger one they could recommend to try on it? Has anyone else had any issues ? Does anyone more a number for the mapei reps I could speak too
thanks for your help

 

[On one]

Not much good to you but.........good luck getting a Mapei rep to return your call!:mad2:

 

[Turkish tiler]

Mapei technical help line 01215086970 guys on tech help very helpful

 

[tobins tiling]

Thank you Turkish appreciated any ideas on a restorer

 

[Turkish tiler]

Thank you Turkish appreciated any ideas on a restorer

Try Lithofin easy care or lithofin intensive cleaner (alkali based)

 

[One Day]

Epoxy grouts WILL get dirty. They're not immune to picking up dirt.
What they shouldn't do is stain.
Any dirt should just be surface dirt, held in the texture of the surface.
If it's stained then it's a call to Mapei......

 

[Dontiler]

hi
Did you mix grout by hand or mixer? epoxy grout need to mix really well so it hardens properly, if its not it will take ages to dry and will get dirty, I would buy some resinex(lithofin) and try clean with that if grout dry.
good luck

 

[tobins tiling]

Thanks for the reply don tiler the epoxy was mixed by hand but obviously I was conscious to mix it properly. I Spoke to mapei today who gave me the number of Darren the local rep and he is calling out to the house on Thursday which I have to say was very helpful I will let you know the results the only thing I am worried about is rep was a bit concerned that the client used a steam mop which could soften the epoxy but to be honest the fact it was going dirty is why she bought a steam mop