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Discuss Poor Quality Tiling / Refusing Receipts in the UK Tiling Forum area at TilersForums.com.
The whole thing sounds like it its getting worse and worse... estimates come in around the £300 mark to fix the majority of the issues.
I imagine its going to cost more than that to get a solicitor involved...
We'll wait and see which company the receipt is issued from when it arrives... in the meantime we'll continue preparing the letter with the list of issues.
There are no sub contractors involved, they work as a trio.
Were the receipts he took for stuff you gave him the money to go and buy for you OR for items he was supplying as part of the job, A small difference but important.
Im in a bit of a rush this morning so this is a very slimmed down version of advice;
1. Send him a letter recorded delivery telling him the areas of tiling your unhappy with, include the photo's to make things absolutley clear
2. State in the letter that he has 14 days to respond, and if he agrees give him a reasonable amount of time to correct the faults (all at his own expense)
3. If he doesnt agree to correct the faults get some other quotes and choose someone to do the work, keep the quotes, ask the tilers qouting to go into a bit more detail that usualy as to what needs doing and why when they write the quote.
4. Choose one of the tilers to do the work and get it done, and get a fuller report from them as to what was wrong.
5. Keep comprehensive before and after photo's
6. Go to www.moneyclaim.gov.uk and issue small claims prooceedings to recover the cost of the repair work.
Make sure you only correspond with the current tiler in writing, and by recorded delivery, dont be drawn into conversation on the telephone with him.
If he supplied materials then the only 'reciept' you will get is an invoice for the work, he will need the reciepts for his tax retun.
Dont be tempted to miss out any of the steps, or go straight in for another tiler without corresponding with the current one in writing, if you have it done without giving him oppertunity to rectify you will probably lose any court case. And although you say he has already refused, unless its in writing, or no reponse, he could just go to court and deny you gave him chance.
Keep a folder with the letters and replies in.
You dont need a solicitor, money claim online is very easy to use, if it gets that far ill give you some more pointers.
Oli
I dont think denis is putting the boot in, but why advertise for a tiler on here and not use him, i'm sure Jackel relises that now and we hope others read this and learn from it.Go on man, put the boot it, I'm sure they can't feel any worse!
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