Ok final had a chance to view the concerned floor last night.
Photos not that good sorry.
Went there under the impression just to look at thefinishing of the floor, so was not prepared for what I was about to see.
The tile was purchased from Tile Giant, porcelain"Manilla Black Wall/Floor tile /Glazed.300x600
I was told that he laid it in 1 day then grouted the next.You can see that he has not cleaned the tile to remove all grout residues; the finished job has been left dirty which leaves the finish grubby and tile affectlooks matt finish not satin as described. I have advised them that the completearea needs to be stripped and cleaned to remove all residue.
I also believe thatthe boarding put down was 9mm.
Floor also is not level as you walk in the front door you directly look through to the kitchen and you can visually see a belly in the floor.There’s a lot of lippage as well, the bloke was called back to rectify the issuesthey was told by the ice cream man (as that was his job before.) that the grout had sunk? “I would put it” if that was true, the ice cream man had mixed the grout TOO WET. But the tiles are in fact not level fromdoor way to middle of kitchen floor the belly is 6mm lower than level finishvertically and horizontal. Ice cream mans fault was he didn’t check levels offloor base and just tiled, He made no attempt to apply any levelling compoundto correct the problem.
Joints are about 6/7mm wide which also makes the finish terrible.Where he has re-grouted some areas grout match is different.
Where an extension was built to the back of kitchen theyfitted a dividing expansion trim and the finish height is 3mm to high, whch hasgiven a peck point to the floor.
They want to rectifythe belly issue
I have suggested that the only way to improve this is bycutting along the joints to the area 1.5m2
Remove the tiles clean floor base apply levelling compoundto belly in floor if needed then re tile if I can save original tiles and cleanto keep batch the same I will ( they have 3 spare tiles)
And strip complete floor.
Would like to do this a favour but I have put a price forthis of £140 labour and mats.
If they can get a claim back then i would price high whatdo you think guys.