Quote and win/lose ratio.

[DHTiling]

What would you say is the Ratio of quotes you win compared to ones you lose..?

As a professional , how do you think you could improve your ratio of quotes you win without reducing your rates per mtr/day. ?

 

[Thespanishtiler]

my rate for converting a bathroom/wetroom install enquiry to a workable job is about 80%, currently booked till feb 2011 and 4 weeks booked in for aprill 2011 so happy in general.

 

[DHTiling]

Do you see anyway that you could increase your win rate or are you happy with that rate..?

 

[Smudger]

Strange you should post this today. I started to write a thread late last night so that members could put their "Top Tips" for winning quotes. I started writing my top 5 but a) it was getting really late, and b) I wasn't sure it was the kind of thing to post. My tips would be based on sales experience/business knowledge not necessarily from quoting for tiling jobs, but the principles are broadly the same. I think one of the most important things that you can win quotes without having to compete on price. Happy to put my thoughts on the subject down if you think it would be worthwhile.

 

[Smudger]

Is that rate based on leads from recommendations or leads from adverts etc.?

 

[DHTiling]

Go ahead martin.. Will help others on how you think a quote could be won...

 

[Thespanishtiler]

i dont advertise anywhere, all my enquires come from recomendations/referals

i am happy with my conversion rate and could improve it only by reducing my running lead time.

i always let the customer know my 1st available date prior to making arrangements to visit.

i present my services with the aid of a portfolio on my netbook and samples of materials to be used

 

[DHTiling]

Is that rate based on leads from recommendations or leads from adverts etc.?

It is just on the rate of the quotes you do all in.. and the amount you win over the amount you lose and how you think you could better the win to lose ratio..

 

[Smudger]

I would expect there to be a marked difference between referrals and "cold" leads, but the principles of a "good" quotation meeting would be the same.
SpanishTiler, I'm really interested in your electronic portfolio. Is this something that you've put together yourself? What do you include in it, photos? 360 photos? Testimonials? Do you tailor the portfolio for different quotes to make sure they see similar/relevant jobs? Sounds like excellent practice to me mate?

 

[Dan]

This thread is destined for a poll. Wait there.

 

[Colour Republic]

great thread, i'm sure I've posted my views on this before but unlucky for you lot I will do the same again... just as soon as I find the strength for another 1000 word post

(if I don't post guys, it's because Dave has banned me in fear)

 

[DHTiling]

Cheers for the poll Dan..

 

[DHTiling]

Blow your socks of Rob.. love reading your short posts..:smilewinkgrin:

 

[aph257]

i'm happy with the 50% at the moment as am still in 1st year. By this time next year i'm aiming for 75% with the difference coming from referrals.

 

[Andy Allen]

it depends where the customer got my number from, if its a recomendation or an excisting customer then very high proberly 100%.

how ever if its through advertising only about 50% 2 years ago that would of been 80%, i find alot of customers round my way think of one thing only 'the cheapest price' and at the moment and i'm being under cut left, right and center.

how ever what iv'e started to do now is spend a lot more time on quotes, go through every detail with the customer, explain the importants of doing the correct prep work, using the correct materials, explain in detail exactly how i will do the job.

and i really need to get a web site sorted.