quotes

[penno]

How do you deliver your quotes? I have been going to houses, measuring up and telling the customer i will go away work out an accurate figure it will cost including materials and phoning them the next day with it. Do you give it there and then? Post a quote via letterhead to the address? or another way

 

[scrubmuncher]

Depends on the job really. If its a big job and I know they are going to be looking at other quotes then I would normally post it, as I know they are going to need a bit of time to think about things.
If its a small job and I can pretty much walk in and know they are gunna accept it, I'll either go back and see them with the price or I've found even better, pop in the van for 5mins work it out and go straight to them with it, much higher chance of them accepting especially if you have gained thier confidence while in the house having a look around and a chat. (although at first maybe not the best idea as your always gunna forget to add something)
You'll learn to read clients well and know if they are fussy or couldnt give a monkeys and just want it done.

Nothing wrong with calling them though, but I find giving them something in thier hand to ponder over, looking professional and so on is slightly better than a call when they could just happen to be in a crap mood and its not a good time.

 

[Fekin]

So far I call round, measure up, ask what they want etc, and tell them I'll phone them back within the hour.

 

[CLAYS TILES]

I call round, measure up, go home work it all out, do a quote on computer & post it out to them! or drop it through there door following day!!!:angel_smile:

 

[Fekin]

Get in there, measure up, they ask "how much", just ask back, "what ye got?"

Might try that one day

 

[grumpygrouter]

Always go away and work out my price. I never quote always estimate, I also enclose a copy of my terms and conditions of service with it and send via post with my logo on the envelope. All my main documentation is through my accounting system so once it's done, no need to retype unless something has changed.

Grumpy

 

[Fekin]

Very official sounding there grumps

 

[grumpygrouter]

I also get a "Completion Certificate" signed as well saying that they are happy with the job.

Grumpy

 

[Fekin]

I guess that's a good idea, stops people deciding to complain if someone said they could of done it cheeper.