Hello,
I recently posted another thread on the forum asking for advice on the quality of a tiling job that we had done in our bathroom.
Is this an acceptable edge cut? - http://www.tilersforums.com/threads/is-this-an-acceptable-edge-cut.84202/
The l-cuts around the window and alcove were extremely rough, the tiles are not flush in many places. They are also not in line in places, the grouting was poorly done, there are chips in the tiles that they have tried to paint to hide etc.
The price quoted was not cheap, and was on the upper end for the area in question.
We did actually raise issues as the job was being performed. They always tried to convince us that the job they did was the best that is possible, and that our expectations were the problem.
They refused to address the issues we raised, and told us that once the grouting was done, none of the issues that concerned us would be visible.
The general advice we got from the thread, from the photos we posted, was that we were justified in our expectations and that the quality was not acceptable.
We have now fallen into dispute with the company. We have told them we are not prepared to pay the full amount quoted, as the work was not performed with reasonable care and skill, and that the price is not reasonable considering the quality.
They refuse to accept this still, so in the end, in order to try to end the stalemate fairly, we offered to meet them half way, and pay half the amount quoted. Therefore we each suffer equal loses.
They still refuse to budge.
Is it fair to offer only half, or should we expect to pay more?
We don't really know where to go from here, or where we stand on a legal front.
Citizen's advice tells us we need to get an independent third party assessment from a qualified tiler. But is this correct advice? Would this actually be admissible?
I know the tile trade association does assessments, but they seem to be extremely expensive.
Does anyone have any experience of disputes that reach a stalemate like this, and does anyone have any advice what we should do?
Any advice would be very much appreciated
I recently posted another thread on the forum asking for advice on the quality of a tiling job that we had done in our bathroom.
Is this an acceptable edge cut? - http://www.tilersforums.com/threads/is-this-an-acceptable-edge-cut.84202/
The l-cuts around the window and alcove were extremely rough, the tiles are not flush in many places. They are also not in line in places, the grouting was poorly done, there are chips in the tiles that they have tried to paint to hide etc.
The price quoted was not cheap, and was on the upper end for the area in question.
We did actually raise issues as the job was being performed. They always tried to convince us that the job they did was the best that is possible, and that our expectations were the problem.
They refused to address the issues we raised, and told us that once the grouting was done, none of the issues that concerned us would be visible.
The general advice we got from the thread, from the photos we posted, was that we were justified in our expectations and that the quality was not acceptable.
We have now fallen into dispute with the company. We have told them we are not prepared to pay the full amount quoted, as the work was not performed with reasonable care and skill, and that the price is not reasonable considering the quality.
They refuse to accept this still, so in the end, in order to try to end the stalemate fairly, we offered to meet them half way, and pay half the amount quoted. Therefore we each suffer equal loses.
They still refuse to budge.
Is it fair to offer only half, or should we expect to pay more?
We don't really know where to go from here, or where we stand on a legal front.
Citizen's advice tells us we need to get an independent third party assessment from a qualified tiler. But is this correct advice? Would this actually be admissible?
I know the tile trade association does assessments, but they seem to be extremely expensive.
Does anyone have any experience of disputes that reach a stalemate like this, and does anyone have any advice what we should do?
Any advice would be very much appreciated
